PDF/A SHOWS blanc page

Forum|Forum|11 months ago
April 2, 2025
2 replies
561 views

Documents with PDF/A Standard show as Blanc.

There is max a headline shown, however the entire page is empty.

How can this be solved?

I

indy1100

Participant

Hello team, I am jumpingn late with a slightly different problem. For some unknown reasoon, the PDF opiton on my computer changed and is no longer showing the ISO 19005 that I need in my PDF docs. How can i get it back?

MikelKlink

Participating Frequently

the PDF opiton on my computer changed and is no longer showing the ISO 19005 that I need in my PDF docs.

Which "PDF option on your computer"?

And which ISO 19005 do you need in your PDF docs?

MikelKlink

Participating Frequently

Quite likely the PDF document is broken.

If you can share it here, please do so for an actual analysis of the issue.

M

Mystic_practice3461Author

Participant

Good Morning, Unfortunately it's a bank doc I can't share. However it is the case with different doc's from different providers. Hence, it must be an issue with the settings I guess, but I don't know what. Any idea?

T

Tariq Ahmad

Community Manager

I use Adobe Acrobat on a Mac.

There are different doc's from different banks which show this issue.

Hi @Mystic_practice3461 and @indy1100,

Sorry for the troubled experience. Could you try opening the affected PDF in Google Chrome or any other and check if you are experiencing a similar issue?

If the file is rendering normally, meaning you can see its content, check for pending updates.
To check for Pending updates, launch Acrobat > Help > Check for Updates. There was a known issue where the content of the file, excluding images, wasn't rendering properly, and that issue has been fixed already.

Let us know how it works, if the issue persists, try creating a PDF and then convert the file to PDF/A and check if the issue persists.

~Tariq

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