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docfinityd37506476
docfinityd37506476
Participant
March 9, 2022
Question

PDF/A verification error

  • March 9, 2022
  • 2 replies
  • 2739 views

Hello,

We use a third party vendor to convert our pdf files into pdf/a compliant files.

The process works without any errors, but some files fails verification in adobe.

 

Can you please provide insight on what is missing and why verification fails?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
March 9, 2022

Please show a screenshot of the verification failure message, and say the exact version of Acrobat you are using (not "latest" please).

T
Test Screen Name
Legend
March 9, 2022

You probably need to use the Preflight tool to do a detailed check.

Open preflight (use Tool Search if needed), choose PDF/A compliance and "Analyze"

T
Test Screen Name
Legend
March 9, 2022

I found I needed to click (in preflight) on "Convert to PDF/A-2b" and click Analyse. This gives one technical error which you can maybe report to the third party vendor.

docfinityd37506476
docfinityd37506476Author
Participant
March 9, 2022

Apologies files not attached in the original post.

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