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Pdf compression's needs subscription?

New Here ,
Sep 05, 2021 Sep 05, 2021

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Hello all, I was using this online tool to compress my pdf all the time. Now, since last Friday it says that it needs subscription. I already have an account. Does anyone know more about this issue? Thank you!

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Edit and convert PDFs, Standards and accessibility

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correct answers 1 Correct answer

Adobe Employee , Sep 06, 2021 Sep 06, 2021
Hi there ++ Adding to the discussion I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have a personal and company account linked with the same Adobe ID. Please logout of the Adobe document cloud and relogin with the same Adobe ID and select the company account as described in the help page https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html Regards Amal

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LEGEND ,
Sep 06, 2021 Sep 06, 2021

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Which online tool, exactly?

Which subscription, exactly?

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Hello @Test Screen Name , sorry you are right! I was referring to adobe's online pdf compressor here: https://documentcloud.adobe.com/link/acrobat/compress-pdf/?x_api_client_id=adobe_com&x_api_client_lo...

 

It was free until Friday. Now it requires further subscription.

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LEGEND ,
Sep 06, 2021 Sep 06, 2021

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What subscription does it say it requires?

What subscription do you have?

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New Here ,
Sep 06, 2021 Sep 06, 2021

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I'm attaching a screenshot of what it requires. I have a free Document cloud account and I had access to every service of the cloud up untill now. I have a business account, "adobe for teams", including all the creative apps and adobe acrobat pro dc.

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Hi there

 

++ Adding to the discussion

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have a personal and company account linked with the same Adobe ID.

 

Please logout of the Adobe document cloud and relogin with the same Adobe ID and select the company account as described in the help page https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

 

Regards

Amal

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Hi Amal,

everything seems to work just fine now! Thank you so much for your help!

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LEGEND ,
Sep 07, 2021 Sep 07, 2021

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I'm glad you solved it. I was a bit thrown because it never was free, so far as I know. I guess your company was paying for you to use it.

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