PDF Converter not working

[caroleh2844]

I have a subscription to PDF Converter but when I am in Acrobat reader, I cannot export. When I click on "Export", I get a blank screen.

Help!

[AkanchhaS]

Hi Caroleh,

As explained above, when clicking on Edit tool the window appears blank. So, have you experienced this problem only with the Edit tool or all the tool returns the blank page?

You may try the following steps and see if that helps-

• Reboot the computer
• Sign Out and Sign In back in the application.
• Check with a different document then this, and try editing it.
• Open Reader and check whether it has the latest patch installed or not. Open Reader>Help>Check for update.
• If nothing works, then you may uninstall the application using cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

Hope this helps!

Regards,

Akanchha

[Jugher]

Hello,

You can restart your PC and your converter tool to have a try. If the screen is still blank, you can try another converter, I have used the Deli PDF Converter, this tool is safe and free to use, maybe it can help you. It seems that the issue is on your converter tool.

Hope it can help you.

[Redliner390]

If that doesn't work, you can try logging into documentcloud.adobe.com and then login with your credentials to use the Export PDF subscription. Let us know how it goes