PDF Displays different data in Reader vs Acrobat

New Here ,
Jun 20, 2022 Jun 20, 2022

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I have a PDF that contains data sent in by a customer. When I open it in Adobe Reader, it displays the data that the customer entered. However, when the very same PDF is opened in Adobe Acrobat, it displays completely different data. I have looked at the PDF in a text editor and found text strings that correspond to the Reader-displayed data but I cannot find any strings that are displayed in the Acrobat display. I am finding this quite bizarre. Is it possible that the PDF has been hacked and can access the internet when opened in Acrobat?

I'm a relative novice when it comes to all things Adobe so please bear with me.

Any help that anybody can offer will be greatly appreciated.

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General troubleshooting , PDF forms

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Adobe Community Professional ,
Jun 20, 2022 Jun 20, 2022

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Can you share this form?

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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Also, please post (full-window) screenshots of what you're seeing in both applications.

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Unfortunately no, because of privacy regulations.

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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It's nearly impossible to help without seeing an actual example of this happening.

Can you produce a file with dummy data (that has the same behavior on your end), and share that?

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LEGEND ,
Jun 21, 2022 Jun 21, 2022

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What you describe is indeed bizarre. But you won't see most things in a PDF in plain text. Check indeed that both views are actually in the areas or Acrobat app. Not another app. If the app doesn't say Acrobat at the top, it isn't Acrobat. 

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New Here ,
Jun 23, 2022 Jun 23, 2022

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I start the applications, Adobe Reader and Acrobat, from the Start menu and then open the PDF from the application. That way I know which program is opening the PDF. One clue is that the values displayed in Reader can be "found" in the PDF by a text editor program such as NotePad. None of the values displayed in Acrobat is able to be found by that text editor. For privacy reasons, I cannot supply the actual PDF file to you which makes it a real challenge. I had hoped that someone had experienced this behaviour and would have been able to share their experience.

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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At File>Properties what can you see at Description?

Is the file saved on a local disc?

Does you use Adobe Acrobat and Acrobat Reader on the same system?

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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What is your Acrobat Pro version?

And what is your Acrobat Reader version?

I got a similar issue 2 or 3 years ago: with Acrobat Reader my clients saw the fields filled with the test data used during the design of the form, while with Acrobat Pro the form appeared blank.

I don't remember how I fixed the form, but I remember that it was laborious.

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