pdf error message (error in the script on page)

[Gordon26532254c1zy]

Until yesterday Adobe pdf files were opening fine but now I'm being asked to login when I try to open them and when I try to login I get as far as entering my e mail address then an error message stating "an error has occurred in the script on this page", followed by the details on the line, character, error etc.

Any suggestions?

[Matt264865076c0d]

This is an error with a script that Adobe added recently. Contact Adobe support, maybe if enough people complain they'll actually fix it.

[Meenakshi Negi]

Hi Gordon26532254c1zy,

Thank you for reaching out.

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

Thanks,

Meenakshi

[ankit_sharma]

Hi @Gordon26532254c1zy ,

The issue has been fixed.  Can you please try now and let us know if you are still facing the issue.

Thanks,

Ankit

[ankit_sharma]

@Gordon26532254c1zy 

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Please let us know if this resolves the issue.

Thanks,

Ankit