PDF-files change name and filetype when working with portfolio in Adobe Acrobat DC PRO FRL

Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Hi 

We're having trouble with our new version of Adobe Acrobat DC PRO FRL, since some of the PDF-files change  name, when the files are open as a portfolio. The name of the file changes around every 3 senconds, and it is random files every time. Not files with specific names. It changes back and forth to PDF, but when the file has .pdf + what looks like Chinese, it is not possible to acces the file. 

How can we fix this? Any suggestions? We would like to have the titles of the files to show properly in our own language - Danish. 

 

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Edit and convert PDFs

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Does it change the file names on your file system?

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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No, only while the file is open. 

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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OK

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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Repair your Acrobat installation.

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Community Beginner ,
Sep 22, 2022 Sep 22, 2022

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Thank you for your reply, but it has done so even after the very first installation and it does it among different ppl, who all just got the new version. 

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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Can you share a sample file?

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Community Beginner ,
Sep 26, 2022 Sep 26, 2022

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I'm sorry, but I can't. We're working with sensitive cases. 

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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Then I can't help.

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