PDF-files change name and filetype when working with portfolio in Adobe Acrobat DC PRO FRL

[Trine262200080cvn]

Hi 

We're having trouble with our new version of Adobe Acrobat DC PRO FRL, since some of the PDF-files change  name, when the files are open as a portfolio. The name of the file changes around every 3 senconds, and it is random files every time. Not files with specific names. It changes back and forth to PDF, but when the file has .pdf + what looks like Chinese, it is not possible to acces the file. 

How can we fix this? Any suggestions? We would like to have the titles of the files to show properly in our own language - Danish. 

 

[Bernd Alheit]

Does it change the file names on your file system?

[Trine262200080cvn]

No, only while the file is open. 

[Bernd Alheit]

OK

[Bernd Alheit]

Repair your Acrobat installation.

[Trine262200080cvn]

Thank you for your reply, but it has done so even after the very first installation and it does it among different ppl, who all just got the new version. 

[Bernd Alheit]

Can you share a sample file?

[Trine262200080cvn]

I'm sorry, but I can't. We're working with sensitive cases. 

[Bernd Alheit]

Then I can't help.