PDF Files not Opening from Outlook or Adobe

[Sheree37278670wq1x]

Hi, we are having troubles opening PDF documents from Outlook & from the Adobe app itself. 

It has been happening for the last two days, getting very frustrating.

We have deleted the app and reinstalled and still nothing

[Abambo]

What are the troubles? 

And what are the computer's specs? You are saying "we". How many computers are experiencing the same issues?

[Brian372901652szv]

I am having the same issue with about 100 staff member here at the New Mexico Office of Superintendent of Insurance. We are running windows 11 and signed into adobe via our statewide lisense. 

[JosephOSI]

100

[Sheree37278670wq1x]

We are on windows 11 and there are 10 of us having the issue since we have gone to the paid version.

5 Machines are on 8gb ram, 2 have 16gb and 3 have 32gb, and all are i5, and 64bit

[donnafluegel]

I am having the same issues.  Started early this week.  Let me know if you came to a resolution.

[Belman5F8F]

We have the same problem. Any updates on this?

[techthings]

I'm experiencing the same issue, it has been intermittent over the past few months. Does anyone else experience it freezing straight after the document opens and have to use task manager to end before trying to open another PDF too?

[petrik373518]

We are having the same problem!

[Holding Company]

We are having same issues starting a month ago.  Uninstalled, repaired, etc with no resolution.

[techthings]

After contacting the support team about this issue my Adobe is running smoothly and here is what was done.

1. Uninstall Adobe Acrobat

2. Delete all Adobe Acrobat appdata files (C:\Users\<username>\AppData)

3. Uninstall Creative Cloud

4. Downloaded and run AcroCleaner 

5. Install Adobe Acrobat

6. Install any updates

Hopefully this works for everyone else, if not I would contact Adobe support.

[Steven37467613h3v5]

Experiencing same issues and it seems to be around the time we rolled out Windows 11.

We have machines with the following specs:

Surface Pro 9 - i7 32GB Ram 1TB SSD

Surface Laptop 5 - i7 32 GB Ram 1TB SSD