Skip to main content
A
aliasrick
Participating Frequently
July 23, 2019
Answered

PDF form calculations not working for some users

  • July 23, 2019
  • 2 replies
  • 12043 views

Hi All,

I'm new to creating fillable forms in Acrobat, but have been able to set one up (from a PDF created in InDesign, on a mac) and include some simple calculations e.g. Field + Field + Field = Total and all works fine when I open and test the resulting PDF in Acrobat...

But when I send it out to people, some of them are saying the calculations don't work.

If I look at it myself in Mac Preview they don't work...

Is this just the nature of PDF forms - for some users /PDF viewers they won't work?

Any tips / suggestions fro making mine more robust very gratefully received/


Thanks,

Rick

This topic has been closed for replies.
Correct answer Bernd Alheit

Not all PDF Viewers support this feature. The people should use Acrobat Reader.

2 replies

Amal.
Amal.
Legend
July 24, 2019

Hi Aliasrick,

Apologies for the trouble caused, as you are experiencing issues with the Interactive forms (PDF) with calculation, Are you/users using Adobe Reader? or any other application to view and fill the PDF forms.

As already suggested by "Bernd".

You need to have Adobe Reader (latest version) as non-Adobe PDF viewers may not support this feature.

Adding on to the suggestion:

To know more about the Adobe Reader you may follow the help articles in the links provided:
-Learn what all you can do with Acrobat Reader DC.

-Adobe Acrobat Reader Learn & Support 

Using Mac Preview will not help as you need Adobe Reader to view and fill the interactive forms.

Let us know if you need more help.

Regards,

Amal

    T
    tricia5005
    Participating Frequently
    July 31, 2019

    Hi Amal,

    I am also having the same problem. I created a PDF form in LiveCycle with a simple auto-calculation that works fine for me. However, I've sent it to others who open it in Acrobat, and the fields won't populate in the calculation portion. I can't find a solution. Any other thoughts on this?

    Regards,

    tricia5005

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 1, 2019

    Since I don't want my work on the cloud and don't want to be trapped into paying for an inevitably increasing subscription every year, I'll just have to find another way to produce the result I want on my form. Thank you.


    Then you'll need to create a new form, as no other application will edit this kind of file.

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    July 23, 2019

    Not all PDF Viewers support this feature. The people should use Acrobat Reader.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices