• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
15

PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

Copy link to clipboard

Copied

See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

Scott26702596qxbf_0-1666989485745.png

 

TOPICS
General troubleshooting

Views

26.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Oct 30, 2022 Oct 30, 2022

Copy link to clipboard

Copied

Same problem here; started with Ventura too.

 

My desktop icons look fine. Icons of pdfs sent in mail look like this:

 

Screenshot 2022-10-30 at 9.14.07 AM.png

 

 

Thumbnails at top of open pdf documents look like this:

 

 

Screenshot 2022-10-30 at 9.14.18 AM.png

 

Happens in safe boot mode and when logged into a test account. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 30, 2022 Oct 30, 2022

Copy link to clipboard

Copied

Glad it isn't just me, wonder if it an Adobe issue or a OSX issue. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

Same problem here. Only since Ventura.

 

pdf attachments in three different e-mail programs on two machines now have blank icons. Whether opened within the e-mail program or downloaded, the pdf attachment opens as normal. Once in Finder, the file has the usual Acrobat icon. 

 

Setting the default program to Preview and then changing for all pdfs, restarting the machine, shows e-mail attachments with the correct Preview icon. 

 

Uninstalling, restarting the machines and reinstalling Acrobat results in the blank pdf attachment icon returning. Same behaviour, two machines.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

Also happends in Safe Mode.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

Yup. Same here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

It also started for me with Ventura. Hate emails with "unknown" file formats attached in them.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 01, 2022 Nov 01, 2022

Copy link to clipboard

Copied

same problem here and I uninstalled and reinstalled Adobe -but no joy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

Ditto - Same issue. I've had 2 different recipients say their machines said the file was corrupted…?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Similar problem, same for both Adobe and and Apple Preview, must rest with the new mail-version on Ventura. This mail version has another astonishing deficiency; you can no longer search for mailboxes within Mail. So if you have organized all your mails in boxes, good luck.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Good day 

Has there been a fix to this the file opens correctly just unable to change the icon to view as PDF 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Exactly the same problem here. Only pdfs and only since Ventura. Outlook and Mail.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Hello,

 

Same problem since MAC OS 13 Ventura, PDF icon are missing on email programs like Microsoft Outlook and Apple Mail !!!!!!!

It is very frustrating because I have no visibity on PDF email attachements !

However the PDF files work fine, it is only a preview issue ! (white icons)

I tried everything with no luck, unistrall adobe Pro, change PDF default program, reboot on safe mode. nothing worked for me.

 

Please help in order to solve this issue.

 

Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

Same problem 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2022 Nov 08, 2022

Copy link to clipboard

Copied

Same issue.  Hope it is addressed soon.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2022 Nov 08, 2022

Copy link to clipboard

Copied

Same problem here; started with Ventura too.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

I have the same issue with Outlook & Mail since upgrading to Ventura. Blank icons give me the willies.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

same issue since updated to Ventura.

Also pdf files on one drive (cloud) will not open thorugh spotlight search. 

Any fix yet?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Adding my issue here as well.  Started with Ventura.  Adobe apps updated, preferences refreshed, computer restarted.  Screenshot 2022-11-11 at 11.35.10 AM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

The new Ventura update seems to solve it. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Not for me. (MacOS 13.0.1) Acrobat v. 2022.003.20258

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Didn't fix it for me!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

I have uninstalled Acrobe Reader,  so I can I only vouch for Preview. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

 This is an adobe community not Preview. Imporrtant so that Adobe engineers who (may) monitor this site can be aware of users' experiences. Tx.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Just updated to 13.0.1 which did not fix the Adobe Icon in Mail for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines