PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

[ScottR28]

See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

[Emma- Just Minds]

Nor for me. 

[synergyit26917987i7f8]

does any know when they will have a fix for this?

[miss-charlotte]

Nor for me

[Spido27023561164l]

Didn't fix it for me!

[NDC503]

Not for me.

[Dave27132391kp7d]

Also same issue here. Very frustrating

[Subhashish27106194wq7r]

Same issue with adobe pdf attachments in outlook mail with ventura

[Emma- Just Minds]

Still not working for me, either. So annoying. 

I also have had recipients say that my files are zipped on their end yet they're showing as a PDF on mine. 

[vascor51778414]

Any solution so far?

[Hillary27357188we10]

I haven't seen any fix for this; appears to be Ventura problem.

[Nijssen Media]

I have the same issue. Adobe is up-to-date, so is Outlook. macOS Ventura 13.0.1.

[Nijssen Media]

By the way... all other extensions are also shown as a blank icon without a preview (JPG, EPS, PDF, PNG, etc.)

[Nijssen Media]

I have also shared this issue with Apple: see forum

[synergyit26917987i7f8]

hopefully they give some guideline to when or if this can be sorted

[AkanchhaS]

Hello Everyone,

We apologize for the delay in acknowledgment. 

Thank you for reporting this to us. We have received the same error from Acrobat Reader users as well. 

This issue has been escalated further. Our engineering team is looking into this. It's expected to be fixed in the future release. We will keep you posted as soon as we have an update.

We appreciate your patience. 

Thanks,

Akanchha

[Bruce27560016br6e]

13.1 is out and still hass the same issue

[cosimop5073725]

We still waiting you to solve the issue

[Cathie157F]

Same for PDFs. Please fix. Don't like to look unprofessional with blank icon.

[cosimop5073725]

I had same problem, Outlook web mail works fine all icon are there, while outlook desktop had similar issue no icon for of or word or excel attachments after installing venture 13.1 

[cosimop5073725]

I've contacted Apple support, and they said it is a third-party problem; Adobe and Microsoft declined to say it's an Apple problem. Chicken and eggs 

[susanh94562257]

Yup me too. Just updated to Ventura today. Only happens with multi-page documents.

Files seem to be OK on receiver's end, but it looks unprofessional.  

So as far as Apple's response that it's Adobe's fault, I'm going to say BS. I seem to recall this was an issue a few years ago (5, 6, 7 years ago?) with another upgrade.

[cosimop5073725]

if I use outlook web I have no problems, but on my mac both outlook desktop and mail apple have the same problem and it has now been 5 months without any solution

[ScottR28]

I don't know how many updates I have installed to Microsoft & Adobe on my MBP since I originally posted this, however, the problem still persists!

Is anyone at Adobe aware of the issue? Surely it can be classed as a security vulnerability, as if I don't see what the file type is by icon, I could potentially open a malicious file.

[Bruce27560016br6e]

This problem has not been solved.  I too have spoke to Adobe and Apple.  There have been 2 apple updates and 1 Adobe and neither have touched this problem.  

[Hillary27357188we10]

Adobe is aware; I have sen information to them and it was acknowledged. Apple doesn’t play nice with other people’s software, and they clearly do not care to fix the issue.

--
Hillary Hutchinson
hillaryhutchinson@mac.com