PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

[ScottR28]

See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

[JIPNET]

Same problem here; started with Ventura too.

My desktop icons look fine. Icons of pdfs sent in mail look like this:

Thumbnails at top of open pdf documents look like this:

Happens in safe boot mode and when logged into a test account. 

[ScottR28]

Glad it isn't just me, wonder if it an Adobe issue or a OSX issue. 

[david_forrest]

Same problem here. Only since Ventura.

pdf attachments in three different e-mail programs on two machines now have blank icons. Whether opened within the e-mail program or downloaded, the pdf attachment opens as normal. Once in Finder, the file has the usual Acrobat icon. 

Setting the default program to Preview and then changing for all pdfs, restarting the machine, shows e-mail attachments with the correct Preview icon. 

Uninstalling, restarting the machines and reinstalling Acrobat results in the blank pdf attachment icon returning. Same behaviour, two machines.

[david_forrest]

Also happends in Safe Mode.

[susanh94562257]

Yup. Same here.

[Senthil.K.Kaliappan]

It also started for me with Ventura. Hate emails with "unknown" file formats attached in them.

[Sara23473560swnn]

same problem here and I uninstalled and reinstalled Adobe -but no joy

[Chabot Creative]

Ditto - Same issue. I've had 2 different recipients say their machines said the file was corrupted…?

[Gorberg]

Similar problem, same for both Adobe and and Apple Preview, must rest with the new mail-version on Ventura. This mail version has another astonishing deficiency; you can no longer search for mailboxes within Mail. So if you have organized all your mails in boxes, good luck.

[synergyit26917987i7f8]

Good day 

Has there been a fix to this the file opens correctly just unable to change the icon to view as PDF 

[Tim2237268423qm]

Exactly the same problem here. Only pdfs and only since Ventura. Outlook and Mail.

[Raouf BELIMANE]

Hello,

Same problem since MAC OS 13 Ventura, PDF icon are missing on email programs like Microsoft Outlook and Apple Mail !!!!!!!

It is very frustrating because I have no visibity on PDF email attachements !

However the PDF files work fine, it is only a preview issue ! (white icons)

I tried everything with no luck, unistrall adobe Pro, change PDF default program, reboot on safe mode. nothing worked for me.

Please help in order to solve this issue.

Thank you

[davids79157359]

Same problem 

[peiranoid]

Same issue.  Hope it is addressed soon.

[Spido27023561164l]

Same problem here; started with Ventura too.

[miss-charlotte]

I have the same issue with Outlook & Mail since upgrading to Ventura. Blank icons give me the willies.

[DelZaD270567741yku]

same issue since updated to Ventura.

Also pdf files on one drive (cloud) will not open thorugh spotlight search. 

Any fix yet?

[claudiav56]

Adding my issue here as well.  Started with Ventura.  Adobe apps updated, preferences refreshed, computer restarted.  

[Gorberg]

The new Ventura update seems to solve it. 

[JIPNET]

Not for me. (MacOS 13.0.1) Acrobat v. 2022.003.20258

[ScottR28]

Didn't fix it for me!

[Gorberg]

I have uninstalled Acrobe Reader,  so I can I only vouch for Preview. 

[JIPNET]

 This is an adobe community not Preview. Imporrtant so that Adobe engineers who (may) monitor this site can be aware of users' experiences. Tx.

[claudiav56]

Just updated to 13.0.1 which did not fix the Adobe Icon in Mail for me.