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13

PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

Scott26702596qxbf_0-1666989485745.png

 

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General troubleshooting

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Participant ,
Oct 30, 2022 Oct 30, 2022

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Same problem here; started with Ventura too.

 

My desktop icons look fine. Icons of pdfs sent in mail look like this:

 

Screenshot 2022-10-30 at 9.14.07 AM.png

 

 

Thumbnails at top of open pdf documents look like this:

 

 

Screenshot 2022-10-30 at 9.14.18 AM.png

 

Happens in safe boot mode and when logged into a test account. 

 

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Community Beginner ,
Oct 30, 2022 Oct 30, 2022

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Glad it isn't just me, wonder if it an Adobe issue or a OSX issue. 

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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Same problem here. Only since Ventura.

 

pdf attachments in three different e-mail programs on two machines now have blank icons. Whether opened within the e-mail program or downloaded, the pdf attachment opens as normal. Once in Finder, the file has the usual Acrobat icon. 

 

Setting the default program to Preview and then changing for all pdfs, restarting the machine, shows e-mail attachments with the correct Preview icon. 

 

Uninstalling, restarting the machines and reinstalling Acrobat results in the blank pdf attachment icon returning. Same behaviour, two machines.

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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Also happends in Safe Mode.

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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Yup. Same here.

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New Here ,
Oct 31, 2022 Oct 31, 2022

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It also started for me with Ventura. Hate emails with "unknown" file formats attached in them.

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New Here ,
Nov 01, 2022 Nov 01, 2022

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same problem here and I uninstalled and reinstalled Adobe -but no joy

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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Ditto - Same issue. I've had 2 different recipients say their machines said the file was corrupted…?

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Similar problem, same for both Adobe and and Apple Preview, must rest with the new mail-version on Ventura. This mail version has another astonishing deficiency; you can no longer search for mailboxes within Mail. So if you have organized all your mails in boxes, good luck.

 

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New Here ,
Nov 03, 2022 Nov 03, 2022

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Good day 

Has there been a fix to this the file opens correctly just unable to change the icon to view as PDF 

 

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New Here ,
Nov 03, 2022 Nov 03, 2022

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Exactly the same problem here. Only pdfs and only since Ventura. Outlook and Mail.

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Hello,

 

Same problem since MAC OS 13 Ventura, PDF icon are missing on email programs like Microsoft Outlook and Apple Mail !!!!!!!

It is very frustrating because I have no visibity on PDF email attachements !

However the PDF files work fine, it is only a preview issue ! (white icons)

I tried everything with no luck, unistrall adobe Pro, change PDF default program, reboot on safe mode. nothing worked for me.

 

Please help in order to solve this issue.

 

Thank you

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New Here ,
Nov 04, 2022 Nov 04, 2022

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Same problem 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Same issue.  Hope it is addressed soon.

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Same problem here; started with Ventura too.

 

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Contributor ,
Nov 09, 2022 Nov 09, 2022

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I have the same issue with Outlook & Mail since upgrading to Ventura. Blank icons give me the willies.

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New Here ,
Nov 09, 2022 Nov 09, 2022

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same issue since updated to Ventura.

Also pdf files on one drive (cloud) will not open thorugh spotlight search. 

Any fix yet?

 

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Adding my issue here as well.  Started with Ventura.  Adobe apps updated, preferences refreshed, computer restarted.  Screenshot 2022-11-11 at 11.35.10 AM.png

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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The new Ventura update seems to solve it. 

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Participant ,
Nov 11, 2022 Nov 11, 2022

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Not for me. (MacOS 13.0.1) Acrobat v. 2022.003.20258

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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Didn't fix it for me!

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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I have uninstalled Acrobe Reader,  so I can I only vouch for Preview. 

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Participant ,
Nov 11, 2022 Nov 11, 2022

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 This is an adobe community not Preview. Imporrtant so that Adobe engineers who (may) monitor this site can be aware of users' experiences. Tx.

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Just updated to 13.0.1 which did not fix the Adobe Icon in Mail for me.

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