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PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page. 

 

I have attempted to uninstall Adobe Acrobat and then reinstall it. 

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type. 

Scott26702596qxbf_0-1666989485745.png

 

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General troubleshooting

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New Here ,
Nov 28, 2022 Nov 28, 2022

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Nor for me. 

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New Here ,
Nov 29, 2022 Nov 29, 2022

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does any know when they will have a fix for this?

 

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Contributor ,
Nov 11, 2022 Nov 11, 2022

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Nor for me

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Didn't fix it for me!

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New Here ,
Feb 15, 2023 Feb 15, 2023

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Not for me.

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Also same issue here. Very frustrating

 

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Same issue with adobe pdf attachments in outlook mail with ventura

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New Here ,
Nov 28, 2022 Nov 28, 2022

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Still not working for me, either. So annoying. 

I also have had recipients say that my files are zipped on their end yet they're showing as a PDF on mine. 

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Any solution so far?

 

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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I haven't seen any fix for this; appears to be Ventura problem.

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New Here ,
Nov 30, 2022 Nov 30, 2022

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I have the same issue. Adobe is up-to-date, so is Outlook. macOS Ventura 13.0.1.

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New Here ,
Nov 30, 2022 Nov 30, 2022

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By the way... all other extensions are also shown as a blank icon without a preview (JPG, EPS, PDF, PNG, etc.)

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New Here ,
Nov 30, 2022 Nov 30, 2022

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I have also shared this issue with Apple: see forum

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New Here ,
Nov 30, 2022 Nov 30, 2022

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hopefully they give some guideline to when or if this can be sorted

 

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Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

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Hello Everyone,

We apologize for the delay in acknowledgment. 

Thank you for reporting this to us. We have received the same error from Acrobat Reader users as well. 

This issue has been escalated further. Our engineering team is looking into this. It's expected to be fixed in the future release. We will keep you posted as soon as we have an update.

 

We appreciate your patience. 

 

Thanks,

Akanchha

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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13.1 is out and still hass the same issue

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Explorer ,
Feb 11, 2023 Feb 11, 2023

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We still waiting you to solve the issue

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New Here ,
Jan 05, 2023 Jan 05, 2023

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Same for PDFs. Please fix. Don't like to look unprofessional with blank icon.

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Explorer ,
Jan 14, 2023 Jan 14, 2023

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I had same problem, Outlook web mail works fine all icon are there, while outlook desktop had similar issue no icon for of or word or excel attachments after installing venture 13.1 

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Explorer ,
Jan 16, 2023 Jan 16, 2023

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I've contacted Apple support, and they said it is a third-party problem; Adobe and Microsoft declined to say it's an Apple problem. Chicken and eggs 

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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Yup me too. Just updated to Ventura today. Only happens with multi-page documents.

Files seem to be OK on receiver's end, but it looks unprofessional.  

So as far as Apple's response that it's Adobe's fault, I'm going to say BS. I seem to recall this was an issue a few years ago (5, 6, 7 years ago?) with another upgrade.

 

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Explorer ,
Mar 29, 2023 Mar 29, 2023

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if I use outlook web I have no problems, but on my mac both outlook desktop and mail apple have the same problem and it has now been 5 months without any solution

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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I don't know how many updates I have installed to Microsoft & Adobe on my MBP since I originally posted this, however, the problem still persists!

Is anyone at Adobe aware of the issue? Surely it can be classed as a security vulnerability, as if I don't see what the file type is by icon, I could potentially open a malicious file.

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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This problem has not been solved.  I too have spoke to Adobe and Apple.  There have been 2 apple updates and 1 Adobe and neither have touched this problem.  

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Community Beginner ,
Feb 09, 2023 Feb 09, 2023

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Adobe is aware; I have sen information to them and it was acknowledged. Apple doesn’t play nice with other people’s software, and they clearly do not care to fix the issue.

--
Hillary Hutchinson
hillaryhutchinson@mac.com

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