PDF icons/thumnails missing in List View on Mac

Report · Dec 28, 2024

Hi. I have suddenly lost the PDF icon/thumnails while in list view on a Mac. If I look at icon view I can see the preview, or if I expand the size of the icon in list view I can see the thumnail. But I don't want these view options. I have ticked the "Show Preview" in the view options. Please assist.

Thanks

Report · Feb 28, 2025

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/41iEoU7.

Navigate to the Apps' Preferences from Acrobat > Preferences > General > Select Enable PDF thumbnail previews. Click OK, restart the app and the machine and check.

Let us know how it goes.

Thanks,

Anand Sri.

Report · Mar 02, 2025

Hi Anand,
Thank you for the reply. I do have the latest version of Adobe on my Mac. I also have the Enable PDF thumbnail previews checked. The thumbnails appear when the icon is set to large, but when the icon is set to small they disappear.

Report · Aug 26, 2025

Hello @default9tjbkiwcjaai

I hope you are doing well, and I apologize for the delayed response and the trouble.

Are you still experiencing the issue with the latest build of 25.001.20630, Planned update, Aug 18, 2025? Check for any pending updates from the Menu > Help> Check for Updates, install the updates, restart the app and the machine, and try again.

If the issue continues, do a clean installation using the Acrobat Cleaner tool, run the cleaner tool, reboot the machine, and ensure all the mandatory and optional updates of the OS are installed. Download the Acrobat from the direct download link.

For testing purposes, create a test user profile with full admin rights, and install Acrobat, and check the PDF thumbnails.

Let us know how it goes.

Thanks,
Anand Sri | Acrobat Community Team
Meet Acrobat Studio

Report · Aug 27, 2025

Hello,

Thank you for this. I have tried all of the suggestions and there is no change. I can see the thumbnails for e.pub files but nothing else.
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Report · Aug 28, 2025

Hello @default9tjbkiwcjaai

Thank you for sharing the details. Please share a sample PDF file, a quick screen recording of the issue, the current version of the operating system, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.