PDF links within adobe not opening

Forum|Forum|3 years ago
July 5, 2022
3 replies
1964 views

I have a PDF file which contains links to other PDF files. For only one person / one computer, Adobe doesn't know what to do with the link. It displays the Microsoft "you will need a new app to open this" window, and there are no options.

However, there are multiple apps installed that could open PDFs. When setting the file association within windows, they all show.

The links work on that computer if you open the PDF with a browser or similar, just not from within Adobe.

Links to other file types eg Word documents are working fine from Adobe.
So it's only how Adobe decides to open PDF files that is broken.

Anyone got any ideas please? I've tried the usual repairs / reinstalls.

General troubleshooting

This topic has been closed for replies.

M

Mark25126737m9k7Author

Participating Frequently

Hi Will. The same PDF and links within work on all other computers just fine. Just this one

Bernd Alheit

Community Expert

> It displays the Microsoft "you will need a new app to open this" window, and there are no options.

Can you post a screenshot of this?

T

Test Screen Name

Legend

In the screen shot, make sure Acrobat Reader is clearly visible (so we can verify the user is using the correct app). Most problems like this come from using the wrong app to open the PDF in the first place.