PDF links within adobe not opening

New Here ,
Jul 05, 2022 Jul 05, 2022

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I have a PDF file which contains links to other PDF files.  For only one person / one computer, Adobe doesn't know what to do with the link.  It displays the Microsoft "you will need a new app to open this" window, and there are no options.

 

However, there are multiple apps installed that could open PDFs.  When setting the file association within windows, they all show.

 

The links work on that computer if you open the PDF with a browser or similar, just not from within  Adobe.

Links to other file types eg Word documents are working fine from Adobe.
So it's only how Adobe decides to open PDF files that is broken.

 

Anyone got any ideas please?  I've tried the usual repairs / reinstalls.  

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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What version of Adobe Acrobat does they use?

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New Here ,
Jul 05, 2022 Jul 05, 2022

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Sorry, never got the alert someone had replied.

2022.001.20142 

64 bit

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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Link the pdf extension with Adobe Acrobat. 

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New Here ,
Jul 06, 2022 Jul 06, 2022

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It already is, Adobe has all of it's defaults.  
I did a full re-install as well, so it would have had the associations made then too.

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Adobe Community Professional ,
Jul 06, 2022 Jul 06, 2022

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It displays the Microsoft "you will need a new app to open this" window, and there are no options.

 

Can you post a screenshot of this?

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LEGEND ,
Jul 06, 2022 Jul 06, 2022

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In the screen shot, make sure Acrobat Reader is clearly visible (so we can verify the user is using the correct app). Most problems like this come from using the wrong app to open the PDF in the first place.

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New Here ,
Jul 07, 2022 Jul 07, 2022

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I've attached the screenshots as requested.  The last one shows an example of one of the links.

I've been playing around, I restored all file associations to windows default (ie Edge), then re-associated them with Adobe.

Oddly enough, the links within the PDF now open straight away, but in Edge.  You can see the file associations are all for Adobe.

 

On another users profile on that PC, the original problem occurs (you will need a new app)

 

Thank you

 

adobe4.png

 

adobe2.png

adobe3.png

    

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Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

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How have you created the link?

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New Here ,
Jul 08, 2022 Jul 08, 2022

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I'm afraid I didn't make it, so other that telling you it was created in Adobe Pro, I don't know.  I think it was converted from a word document.

I'll try editing / recreating the links and see if it helps.

Please bear in mind the links in the PDF work just fine on other computers though.

 

Thanks

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New Here ,
Jul 08, 2022 Jul 08, 2022

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The reader is not capable of creating PDF files, so the issue is most likely with the application you're using to create them. If the links are plain-text URLs and they are no longer clickable, though, then go to Edit - Preferences - General and make sure that the box next to "Create links from URLs" is ticked.

 

 

Regards,

Will

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Hi Will.  The same PDF and links within work on all other computers just fine.  Just this one

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