• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

PDF not opening in Acrobat Pro 2020 but opens in Adobe Acrobat Pro (error 57)

Community Beginner ,
Apr 10, 2023 Apr 10, 2023

Copy link to clipboard

Copied

I get ERROR 57 when trying to open a PDF in Adobe Acrobat Pro 2020, but it opens successfully using Adobe Acrobat Reader Pro.

These are PDF files from University. Sample file attached. Thoughts?

 

ML_0-1681158007710.png

 

TOPICS
General troubleshooting , Standards and accessibility

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 16, 2023 Apr 16, 2023

Copy link to clipboard

Copied

There is no Reader Pro. You either have Acrobat Reader, Acrobat or Acrobat Pro. If you have a perpetual licence, you have Acrobat or Acrobat Pro YEAR. If you have a subscription, you have Acrobat [Pro] DC.


I have Acrobat Pro DC and opened your document without any trouble. I've checked the properties. It claims to be an Acrobat PDF version 1.4 which is not a recent version. I do not see any reason, why it shouldn't open on your computer, as Acrobat 5 would open this document.

 

As the Document is protected, I can't go further.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

Hi Adambo,

 

I am also able to open the PDF in Acrobat DC but I am unable to open it in Acrobat Pro 2021. Any ideas why? Is there limitations between the perpetual license and the subscription-licensed product?

 

 

Thanks,

 

Unsatisfied customer

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

Hi, 

 

Please remove all the other acrobat application and reinstall the acrobat pro again. 

 

You can use this acro cleaner tool to remove all the acrobat app

 

For windows system

https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120135/x64/AdobeAcroCleaner_DC2021...

 

 

For macos

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleanerMac.dmg

 

 

Reinstall the application from your adobe account. 

Sign in at https://account.adobe.com/ products under registered product you will find serial number and download link to install the application. 

 

 

 

Reason is you will feature issue if you use two acribat application on one system because they belong to same application family, so they conflict. 

 

Thanks. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 30, 2023 May 30, 2023

Copy link to clipboard

Copied

Hi, I have fully unistalled both Adobe Acrobat DC and Adobe Professional 2020. Then reinstalled Adobe Professional 2020. There are files I still cannot open in Professional 2020 version 2020.005.30467. 

 

In fact as of this week, when I use the CTRL+F, search function. The program crashes.

 

Does anyone have this issue?

 

ML_1-1685470479533.png

 

 

ML_0-1685470399034.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2023 Oct 07, 2023

Copy link to clipboard

Copied

LATEST

Picsart_23-10-07_17-56-00-692.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines