PDF not printing to Plotter

New Here ,
Feb 23, 2022 Feb 23, 2022

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Recently I have been having a problem printing PDF documents through the Acrobat Reader DC (64 bit) to my HP Plotter.

 

I have printed many PDF files on this printer in the past but all of a sudden it wont send the files to the plotter. It previews the file fine, however when selecting the print size it wont change from 8.5 x 11inch, whether I select a different or custom paper size.

 

I have checked and updated all programs, software and drivers and this has made no change. The files will print to other printers fine, just wont send the file to print with the plotter. When trying to print from browser, the print preview wont even come up (see attached photo).

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

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Hi there

 

Hope you are doing well and sorry to hear that. As described you are unable to print from the HP Plotter and tried most of the troubleshooting steps with no luck.

 

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/adobe-reader-hp-plotter-issue/m-p/12400501 and see if that works for you.

 

Regards

Amal

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New Here ,
Mar 04, 2022 Mar 04, 2022

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Hi Amal, thanks for getting back to me.

I have followed the link and tried the fixes with no avail, below is a description of what is happening.

  1. Adobe Acrobat Reader DC version 2021.011.20039 installed, no updates available.
  2. No PDF's print to the plotter, there is no error message it just doesn't send to the printer.
  3. Other applications such as AutoCAD print to the plotter fine
  4. Printer dirvers are up to date.
  5. Print as image, copy, download, save as, or recreate all don't work either.
  6. The same PDF files will print fine to a smaller printer.

I still haven't found a fix for tis yet, if there is anything else you could suggest.

Thanks

Simon

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Adobe Employee ,
Mar 07, 2022 Mar 07, 2022

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Hi there,

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

 

Regards

Amal

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New Here ,
May 12, 2022 May 12, 2022

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I'm having the exact same problem . Were you able to resolve it ? 

 

 

 

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Have you tried the steps shared earlier in this discussion?

 

Please go through the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/adobe-reader-hp-plotter-issue/m-p/12400501 and see if that works for you.

 

Regards

Amal

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