Skip to main content
jlgemma
jlgemma
Participant
December 15, 2017
Answered

PDF not retaining background colors, exported from PPT Word

  • December 15, 2017
  • 2 replies
  • 32980 views

I am having a strange issue that I never had before. I am working in a PowerPoint presentation and need to send my client a PDF. I "save as" PDF using settings I have used a million times before and when I open the file in Acrobat X Pro all is fine except the background color will not show. I previewed the same file in Reader and all is how it should be. I have used this template hundreds of times with no issue. Here are some things I have tried in my troubleshooting:

1) used export feature instead of "save as" -- same problem.

2) Copied background color boxes from master and pasted into a new master in a new file -- same problem.

3) Opened an older presentation with a different template and did "save as" to PDF and it is showing perfectly in Acrobat Pro.

I have searched online for answers and can't find anything that could be suddenly causing this. I have made no new updates to my computer.

Also, is there a way I can attached screenshots so you can see more clearly the issues I am having?

Any help would be much appreciated. Thanks!

    Correct answer jlgemma

    SOLVED! For anyone else that may have this issue, I stumbled upon a discussion in another thread where someone was having similar issues to me.

    In Acrobat I went to Preferences, then "Accessibility" then uncheck the box that said "Replace Document Color" and hit Ok and it was how it should be again. I have no idea how this box got checked as I never mess with these settings but I am happy it is fixed.

    2 replies

    D
    defaultrr3xy7d3hvms
    Participant
    September 17, 2021

    THANK YOU!!!!!

     

    G
    gideonmaxim
    Participating Frequently
    April 26, 2022

    Yes.  Thank you.  Never seen this problem before, but your fix fixed it.

    jlgemma
    jlgemmaAuthorCorrect answer
    Participant
    December 15, 2017

    SOLVED! For anyone else that may have this issue, I stumbled upon a discussion in another thread where someone was having similar issues to me.

    In Acrobat I went to Preferences, then "Accessibility" then uncheck the box that said "Replace Document Color" and hit Ok and it was how it should be again. I have no idea how this box got checked as I never mess with these settings but I am happy it is fixed.

      L
      LN-TCAA
      Participant
      October 4, 2021

      Thank you so much! Worked like a charm and saved me a lot of time! 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices