PDF not retaining background colors, exported from PPT Word

[jlgemma]

I am having a strange issue that I never had before. I am working in a PowerPoint presentation and need to send my client a PDF. I "save as" PDF using settings I have used a million times before and when I open the file in Acrobat X Pro all is fine except the background color will not show. I previewed the same file in Reader and all is how it should be. I have used this template hundreds of times with no issue. Here are some things I have tried in my troubleshooting:

1) used export feature instead of "save as" -- same problem.

2) Copied background color boxes from master and pasted into a new master in a new file -- same problem.

3) Opened an older presentation with a different template and did "save as" to PDF and it is showing perfectly in Acrobat Pro.

I have searched online for answers and can't find anything that could be suddenly causing this. I have made no new updates to my computer.

Also, is there a way I can attached screenshots so you can see more clearly the issues I am having?

Any help would be much appreciated. Thanks!

[jlgemma · Accepted solution]

SOLVED! For anyone else that may have this issue, I stumbled upon a discussion in another thread where someone was having similar issues to me.

In Acrobat I went to Preferences, then "Accessibility" then uncheck the box that said "Replace Document Color" and hit Ok and it was how it should be again. I have no idea how this box got checked as I never mess with these settings but I am happy it is fixed.

[LN-TCAA]

Thank you so much! Worked like a charm and saved me a lot of time! 

[studiotwentytwo]

Thank you!  Not even Adobe Support could solve this issue!

[defaultrr3xy7d3hvms]

THANK YOU!!!!!

[gideonmaxim]

Yes.  Thank you.  Never seen this problem before, but your fix fixed it.