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faisalf46350616
Participant
August 5, 2023
Question

PDF not sending correctly on WhatsApp or WeChat

  • August 5, 2023
  • 1 reply
  • 4094 views

Hello everyone,

I need your help with a problem I've been facing for the last 4 days. When I try to send a PDF through WhatsApp or WeChat, instead of sending the file, it displays a message asking the recipient to download an application. This is really frustrating, and I have no idea why it's happening.

I have tried sending the PDF from different devices and networks, but the issue persists. Has anyone else experienced this situation or has any idea what might be causing it? I would greatly appreciate any suggestions or solutions you can provide.

Thank you in advance for your help!

 

 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 7, 2023

Hi faisalf46350616,

 

Thank you for reaching out.

 

Please let us know if you are sharing the PDF from the Acrobat Reader application or directly uploading the PDF to Whatsapp or WeChat application. 

It would be helpful if you could share the screen recording of how you are sharing the PDF and how it appears in Whatsapp once you share it. 

Share the Acrobat Reader and OS version details with us.

 

Thanks,

Meenakshi

F
faisalf46350616Author
Participant
August 7, 2023

Hello Meenakshi,

 

Four days ago I was sending all my files normally. Now, when I open any PDF file and try to send it via WhatsApp or WeChat, it shows a message saying that "edit, sign, and share PDF files, and download Acrobat" (like advertisement from acrobat) . The version of Acrobat I have is 23.07.00.

 

I am sharing copy to you in spanish I put "Enviar Copia" like every time i usually do. 

 

Regards,

 

Faisal

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