Pdf of ad hyperlink not working for me but it is for my client! :(

Hi there,

It’s a piece of text in an advert (pdf) that says www.blah sometimes it has no www. just the url without the www. But either way it works for client not me. Always no https://.

Yesterday we got 2 PDFs in. Same ad. One was saved as print pdf and a larger file size with no linked hyperlink. Other was a digital pdf with a working hyperlink (for me) and small file size. They worked for me as they should and the total opposite way for me client!! She could get the url in print ad pdf to link through to site but not the hyperlink in the digital file! Nb one had crop marks other didn’t so we knew we were talking about the right ones... I asked her which ad worked by way of file size too - was the larger print one. To be sure she sent back to me the one which was working for her.

As a test I sent these 2 ads out to 2 other people. As designer colleague said it worked for her on digital version and not print ad version (same as me) and a writer colleague got it same way as client!

So why is this? I’m now even more confused. Could it be to do with acrobat pro dc vs acrobat reader? Don’t see why it should be...

Thanks for any insight!

Jo

Sent from my iPhone