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George294290412t34
Participant
May 8, 2024
Question

PDF opening in wingdings or strange symbols

  • May 8, 2024
  • 1 reply
  • 3309 views

Hi there, 

I tried searching for the answer to this one, and it seems an old fix for it used to be to go to Preferences, Page Display, and under Rendering choose "Use Local Fonts", however this option seems to have disappeared to fix this problem. 

Can anyone please advise how to fix this? I am trying to open PDF's received from clients only to see this:

 

Many thanks in advance!

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 29, 2024

    Hi there 
     
    Hope you are doing well and sorry to hear that
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    It seems to be a font issue as if the font is not properly embedded in the PDF file or the required font is not available on your system. 

     

    Please try to recreate the PDF from the original source file via Adobe Acrobat Pro and see if that helps.

     

    You may also try to open the PDF in Acrobat Pro > go to Hamburger menu > Save as Other > Optimized PDF > Under the font tab, check for any un-embedded font and try to retain them and see if that helps.

     

    ~Amal

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