Participant

Question

PDF Preview Handler doesn't work

Forum|Forum|18 years ago
June 20, 2007
47 replies
433609 views

Hi, I got this error in the e-mail window:

This file cannot be previewed because of an error with the following previewer:
PDF Preview Handler for Vista
To open this file in its own program, double-click it.

No more error details are provided.
Windows Vista x64 + Outlook 2007.
I tried reinstalling 8.1 update, no success.
Any clue?

Install update and subscribe to Acrobat

This topic has been closed for replies.

Show previous replies

M

MACHINO2010

Participant

Dear Adobe,

PDF Preview option not working in MyComputer or Windows Explorer.

Only option is a PDF symbol or unavailable

Adobe Acrobat 9 on Win 7 64 bit

Please advise fix ASAP

AbhigyanModi

Community Manager

Are you on the latest version 9.4 or 9.4.1 as of today?

M

matinum2

Participant

9.4.1 is the version I installed this mornin'

A

Anonymous

Any idea how to preview password protected pdfs? Working fine for all others.

E

EMIPUS

Participant

Below is the reg-file that fixed this problem on my computer. (Outlook 2007, Windows 7 x86)

Best of luck....

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DC6EFB56-9CFA-464D-8880-44885D7DC193}]
"AppID"="{534A1E02-D58F-44f0-B58B-36CBED287C7C}"

M

mlkgrant

Participant

I just recently upgraded to Office 2010 Pro and haven't had a problem since. But that fix was great! I did use it... great work!

T

truemaam

Participant

Hi. I have Acrobat Standard v9 installed and not Reader. I was able to fix the PDF Preview Handler issue by doing a registry search and replacing the AppID wherever it was wrong. I am not so sure about the thumbnail preview fix though -- will this work for me or will it only work for Adobe Reader?

L

Leo_Davidson

Participating Frequently

truemaam wrote:
I am not so sure about the thumbnail preview fix though -- will this work for me or will it only work for Adobe Reader?

I'm not sure as I don't have Adobe Acrobat to test with. Give it a try and see what happens. If it doesn't work you can uninstall it afterwards.

M

mlkgrant

Participant

Hey guys,

It's interesting how this problem didn't exist for me until I started using Microsoft Office 2010 Professional Beta. When opening a PDF attachment in Outlook 2010, I get the error message "PDF Handler for Vista." I'm no longer using Vista, but Windows 7. All the Acrobat 9.3x intergration worked fine in Office 2007 prior to ungrading. For kicks I down graded to my Office 2007 Suite and the PDF Handler for Vista worked fine in Windows 7, and all the intergration with the Office Suite too. Below is a screen shot of Outlook 2010's Trust Center/Attachment Handling/Attachment and Document Previewers... window only confirms PDF Preview Handler for Vista is infact installed. Everytime I go to Outlook Options/Add-Ins PDFMOutlook.dll click /Go to activate this item it returns inactive after closing the program to accept changes. If anyone has any ideas, I'm all ears.

Thanks,

Michael

M

mlkgrant

Participant

Well,

Here I am answering my own post... After posting, I decided to check out all the other posts as well. Wouldn't you know there's a fix, but not from Adobe. http://www.pretentiousname.com/adobe_pdf_x64_fix/ My PDF Preview Handler for Vista now works with Outlook 2010 using Windows 7 64bit.

thanks

Michael

D

DQSP

Participant

That's why we all thanked Leo, Michael. You obviously missed page 1 of this post at first? Isn't it great software that Leo made that should have been made by Adobe!!

Rob

Message was edited by: DQSP

S

spneves

Participant

http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html

please visite this site it works fine for me "vista 64x"

H

HHSDebbie

Inspiring

I have given up on this problem. I have tried all the suggestions offered to fix the preview problem, and have emailed Adobe several times. I've returned to using "Thumbs Plus" a wonderful program (by Cerious Software). My pdf thumbnails display beautifully in this program, and it shows your thumbnails MUCH faster than Explorer. Debbie Knight

A

Anonymous

I am running Windows XP 32-bit with Office 2007 and had been able to preview PDF's without a problem until recently when it began displaying an error (detailed in previous posts).

I was able to resolve the problem by running Microsoft Office Diagnostics.

From within Outlook, click Help/Office Diagnostics

This ran for about 10 minutes and although it stated that it did not detect any problems, I am now able to preview PDF's once again.

Good luck.

S

SFCSS2

Participant

after 2 hours of sifting through posts and trying different solutions - this one worked like a charm - in about 5 minutes.

- Thanks. now, back to work

PS

see post #33

A

Anonymous

Yes the solution in post #33 sorted this for me as well - I'm using Windows XP 32-bit with Office 2007

Thanks

L

Leo_Davidson

Participating Frequently

I looked into this today and discovered a simple fix for the problem:

http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html

I built a workaround into my own software which uses the Adobe PDF preview handler but you can make a simple registry change to fix the problem in Outlook and Explorer as well.

I thought I'd share it with everyone as it doesn't look like Adobe are going to fix it themselves.

L

Leo_Davidson

Participating Frequently

My page about the fix is updated:

http://www.pretentiousname.com/adobe_pdf_x64_fix/

There is now a tool that automates the fix.

After three months, Adobe still haven't fixed their installer and I'm still getting loads of people emailing me to say thanks. I figured the existing info was too complex for a lot of people, and it looks like the fix may be useful for some time, so I wrote the tool to make things easier and help more people.

The tool takes care of stuff like the extra registry value that Vista and Vista-to-Win7-upgrade users need to modify. It also offers to reset the preview handler association for people who have another one installed, makes sure people don't try to "fix" 32-bit Windows by mistake, and some other stuff. It should give people a one-click fix.

Of course, I've left the old details there for those who prefer to do things by hand.