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default5g4ak4f94c0n
Participant
September 15, 2021
Question

PDF Previewer not working in Outlook

  • September 15, 2021
  • 2 replies
  • 9766 views

Since the new update of Adobe Acrobat DC, I am no longer able to preview a pdf in Outlook (desktop application).  Wondering if this is a known issue and ideas how to resolve?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    Ankit K Gupta
    Adobe Employee
    September 23, 2021

    Hi @default5g4ak4f94c0n  @gndelectrics5C1F 

     

    This issue seems like due to incompatibility of 32bit outlook preview with 64bit acrobat. I have DMed you a workaround for the same. Please try that and let us know if that resolves the problem.

     

    Ankit,

    Adobe Acrobat Software developer

     

    CC @Meenakshi Negi 

     

     

     

     

    N
    ND95
    Participant
    October 4, 2021

    I am also having this issue, can you publicly post your resolution?

      A
      Adobe Employee
      Ankit K Gupta
      Adobe Employee
      October 5, 2021

      Hi. Just to check with this registry workaround, will it work on a Server 2016? i have two RDS 2016 Servers having this issue and I'm using the Acrobat Reader DC ie the free one, not the subscription one. Also, do i have to uninstall the 64-bit and install the 32-bit before running this registry workaround?


      Yes, if you are only facing this PDF Preview issue, then registry workaround would work for all windows version. Also, this registry is being added to Acrobat installer so that in the next release of Acrobat, users won't have to manually create these keys.

      No, you don't have to unistall 64bit Acrobat, it would work.

       

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      September 15, 2021

      Hello,

       

      Thank you for reporting this.

       

      Could you please share the following information to further investigate this issue:

      - Acrobat version on the machine.

      - Outlook version number

      - OS version on the machine

      It would be helpful if you can share a small video or the screenshot of what happens when you open the PDF in Outlook. 

       

      Thanks,

      Meenakshi

      G
      gndelectrics5C1F
      Participant
      September 17, 2021

      Hi Meenakshi

      Sorry to jump on  a thread but I also am having this issue.

      Did an uninstall and used the cleaniner tool. Reinstalled and pdf previewer worked again but then Adobe decided to update again and now its no longer working

      Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
      Version: 21.7.20091.452390
      Creation Date: 2021/09/09
      Creation Time: 1:16:48 PMWe are using Microsoft Office Professional 2019 although the system report from Adobe says we are using Office and Outlook 2016????

      Windows 10 Home 64 bit Version 21H1 OS Build 19043.1165

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