Participant

Question

PDF Previewer not working in Outlook

Forum|Forum|4 years ago
September 15, 2021
2 replies
9697 views

Since the new update of Adobe Acrobat DC, I am no longer able to preview a pdf in Outlook (desktop application). Wondering if this is a known issue and ideas how to resolve?

General troubleshooting

This topic has been closed for replies.

A

Ankit K Gupta

Adobe Employee

Hi @default5g4ak4f94c0n @gndelectrics5C1F

This issue seems like due to incompatibility of 32bit outlook preview with 64bit acrobat. I have DMed you a workaround for the same. Please try that and let us know if that resolves the problem.

Ankit,

Adobe Acrobat Software developer

CC @Meenakshi Negi

D

default07vcqyfp8cou

Participant

But it was working fine, until the recent update.

Meenakshi Negi

Community Manager

Hello,

Thank you for reporting this.

Could you please share the following information to further investigate this issue:

- Acrobat version on the machine.

- Outlook version number

- OS version on the machine

It would be helpful if you can share a small video or the screenshot of what happens when you open the PDF in Outlook.

Thanks,

Meenakshi

G

gndelectrics5C1F

Participant

Hi Meenakshi

Sorry to jump on a thread but I also am having this issue.

Did an uninstall and used the cleaniner tool. Reinstalled and pdf previewer worked again but then Adobe decided to update again and now its no longer working

Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 21.7.20091.452390
Creation Date: 2021/09/09
Creation Time: 1:16:48 PMWe are using Microsoft Office Professional 2019 although the system report from Adobe says we are using Office and Outlook 2016????

Windows 10 Home 64 bit Version 21H1 OS Build 19043.1165

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