PDF print jobs aren't processed with user codes from Adobe DC or Acrobat Pro

Forum|Forum|8 years ago
April 10, 2017
3 replies
3123 views

This is a continuation of Re: Acrobat Reader XI for Mac does not pass Job Handling-Authentication-User Number from the OS print se

We are a higher education institution with many Mac users. Certain departments have Ricoh printers configured with User Codes. However, if the user simply opens a PDF in Adobe Acrobat Reader DC or Adobe Acrobat Pro on their Mac OS X system and goes to File - Print and selects Print, the job will not print. The web interface of printer reports an Authentication error (Access restricted), but the User Code is saved correctly. If the user goes to File - Print and selects Printer... changes nothing and just clicks Print and then Print again, the job will print correctly. Will Adobe fix this issue?

B

Brad2623313499pl

Participant

7 years later and no solution? I just put a ticket in with their support.

It has to do with their print dialog menu that is different than the system print dialog menu.

We had this same issue with Chrome not sending copy codes, and our solution was to just disable it. Luckily with Chrome, there is a documented key to do this: defaults write com.google.Chrome DisablePrintPreview -bool true

We deploy that as a configuration profile, but same concept.

I'm not seeing anything in defaults read com.adobe.Acrobat.Pro

That would help accomplish this (disabling Reader and Acrobat Pro's print preview / Adobe print dialog menu).

S_S

Community Manager

Hi @Brad2623313499pl,

Hope you are doing well.

Thanks for putting in the feature ticket.

Did you do it by contacting support? If yes, is the community registered email address same as what you used for it? I can get the ticket details through it or you can share the case number with me here, so I can take it up further with the devs.

If you logged a ticket on UserVoice, please feel free to share the link of UserVoice here for other users to upvote the link to make a better impact.

-Souvik