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2

PDF print jobs aren't processed with user codes from Adobe DC or Acrobat Pro

Guest
Apr 10, 2017 Apr 10, 2017

This is a continuation of Re: Acrobat Reader XI for Mac does not pass Job Handling-Authentication-User Number from the OS prin...

We are a higher education institution with many Mac users. Certain departments have Ricoh printers configured with User Codes. However, if the user simply opens a PDF in Adobe Acrobat Reader DC or Adobe Acrobat Pro on their Mac OS X system and goes to File - Print and selects Print, the job will not print. The web interface of printer reports an Authentication error (Access restricted), but the User Code is saved correctly. If the user goes to File - Print and selects Printer... changes nothing and just clicks Print and then Print again, the job will print correctly. Will Adobe fix this issue?

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Print and prepress
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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

Apparently not.

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New Here ,
Nov 08, 2021 Nov 08, 2021

Same issue here, still no response?

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New Here ,
Nov 14, 2024 Nov 14, 2024

7 years later and no solution? I just put a ticket in with their support.

 

It has to do with their print dialog menu that is different than the system print dialog menu.

 

We had this same issue with Chrome not sending copy codes, and our solution was to just disable it. Luckily with Chrome, there is a documented key to do this: defaults write com.google.Chrome DisablePrintPreview -bool true


We deploy that as a configuration profile, but same concept.

 

I'm not seeing anything in defaults read com.adobe.Acrobat.Pro

 

That would help accomplish this (disabling Reader and Acrobat Pro's print preview / Adobe print dialog menu).

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Adobe Employee ,
Feb 24, 2025 Feb 24, 2025

Hi @Brad2623313499pl,

 

Hope you are doing well.

 

Thanks for putting in the feature ticket.

 

Did you do it by contacting support? If yes, is the community registered email address same as what you used for it? I can get the ticket details through it or you can share the case number with me here, so I can take it up further with the devs.

 

If you logged a ticket on UserVoice, please feel free to share the link of UserVoice here for other users to upvote the link to make a better impact.


-Souvik

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New Here ,
Mar 07, 2025 Mar 07, 2025

Hi Souvik,

 

Here is the feature request: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/49099910-it-admi...

 

Also: Adobe Enterprise Support - E-001440455

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Adobe Employee ,
Jul 15, 2025 Jul 15, 2025
LATEST

Hi @Brad2623313499pl,

 

Thanks for sharing the details, and sorry for the delayed response.

 

I will check on this with the team and update the thread here.


Regards,
Souvik.

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