PDF Printer not installed

Community Beginner ,
May 17, 2022 May 17, 2022

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I got a new computer, now i cant save a file to PDF with layers that can be visuable or not, it says that ia dont have the PDFprinter installed, but i cant install it manualy.

What do i do?

 

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Create PDFs , Edit and convert PDFs

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correct answers 1 Correct answer

Community Beginner , May 20, 2022 May 20, 2022

Hello, my ITdepartment were in contac with you, the matter is now solved, due to a software update, thank you.

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html and see if that works for you.

 

Regards

Amal

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Community Beginner ,
May 19, 2022 May 19, 2022

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Test it, did not work 😞

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi there,

 

We are sorry to hear that, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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Community Beginner ,
May 20, 2022 May 20, 2022

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Hello, my ITdepartment were in contac with you, the matter is now solved, due to a software update, thank you.

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