Hope you are doing well and sorry for the trouble.
Please go through the help page https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html and see if that works for you.
Test it, did not work 😞
We are sorry to hear that, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Hello, my ITdepartment were in contac with you, the matter is now solved, due to a software update, thank you.