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LittleLeah78
Participant
September 4, 2024
Answered

PDF Request E-Signatures Not Working

  • September 4, 2024
  • 2 replies
  • 1017 views

Hi all, 

 

I have a contract that I need to send out. I am in the "request e-signatures" area. I have added the proper fields in the correct places of the form, including two signature fields. 

 

When I click "review and send" I am prompted by a message that says "Add a signature field: Go back to show recipients where to sign by adding signature fields. Select continue to automatically place a signature field for each recipient to the end of your document."

 

But it's there. I made them. If I do click "continue" additional fields are placed under the area I want signed. 

 

What am I doing wrong? I've never run into this issue. My app is up to date, and I am on the most recent version of Windows.

 

Thanks for your time.

    Correct answer Meenakshi Negi

     

    Hi raksha_2025,

     

    Thank you for reaching out, and sorry about the trouble.

     

    The message generally appears when you miss the signature field for recipients in the document. Or when you add multiple documents at once and have not added a signature field to all the documents. 

     

    If that is not the case, please share the screen recording of the steps you use to send the document for signature and to add the form fields showing the message prompt that appears. That may help us understand what might be triggering this message prompt. 

     

    In the meantime, could you try sending a document from the Acrobat Web application and see if you get the same message prompt? To use the Acrobat Web application, open this link: https://adobe.ly/3G3Ao3g and sign in using your Adobe credentials. Then go to the E-Sign tab and select Request e-signatures.

     

    Feel free to let us know if you need help or have any questions.

     

    Thanks,

    Meenakshi

    2 replies

    R
    raksha_2025
    Participant
    June 6, 2025

    I am also running into this problem and it is very frustrating. It is disrupting the document and when I click Continue, it simply submits and I don't know if the fields were automatically placed IN ADDITION to what I manually placed. 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      June 18, 2025

       

      Hi raksha_2025,

       

      Thank you for reaching out, and sorry about the trouble.

       

      The message generally appears when you miss the signature field for recipients in the document. Or when you add multiple documents at once and have not added a signature field to all the documents. 

       

      If that is not the case, please share the screen recording of the steps you use to send the document for signature and to add the form fields showing the message prompt that appears. That may help us understand what might be triggering this message prompt. 

       

      In the meantime, could you try sending a document from the Acrobat Web application and see if you get the same message prompt? To use the Acrobat Web application, open this link: https://adobe.ly/3G3Ao3g and sign in using your Adobe credentials. Then go to the E-Sign tab and select Request e-signatures.

       

      Feel free to let us know if you need help or have any questions.

       

      Thanks,

      Meenakshi

        C
        cbw_4089
        Participant
        October 31, 2024

        New to adobe sign and I'm running into the same issue.  

          JWHLAW
          JWHLAW
          Participant
          January 30, 2026

          I have the same problem. It has not been answered.

           

          Your answer “The message generally ...” does not assist.

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          January 30, 2026

          Hi JWHLAW,

           

          Thank you for reaching out, and sorry for the trouble caused.

           

          Please let us know the signature form field type you are adding to the form. It would be helpful if you could share the video showing what happens.  

          Could you please confirm if this happens with all documents or with a particular one?

           

          Thanks,

          Meenakshi

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