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PDF thumbnails inside of a white square

Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hello

 

Suddenly, my pdf thumbnails appear inside of a kinda white square, like this: https://i.ibb.co/0B5ggMW/white-borders.jpg

 

I have no idea why this started happening, but installing an older Adobe Reader version has not helped and I cannot undo the most recent Windows update anymore.

 

I've tried these, but neither helped:

- Clear Thumbnail Cache

- Delete IconCache.db

- Use this fix 

- In Adobe Reader, turn off and on miniature preview

Between these steps, I of couse always restarted the computer

 

I want it to look like this: https://i.ibb.co/Xs2bCSZ/correct.png

 

(for some reason, I have this problem only on my laptop, but not on my desktop pc, even if both are the same Win 10 version, same updates, same Reader version, etc)

 

Does anyone have an idea how to get rid of that?

 

Thanks

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Community Expert ,
Nov 17, 2021 Nov 17, 2021

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Does you get this with all PDF files?

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Formuliert wie ein richtiger Deutscher

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New Here ,
Aug 07, 2023 Aug 07, 2023

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I have the same problem. I'm going to be crazy, but none of the solutions works for me. I just updated from Acrobat DC 2019 to 2023 and the problem started to appear.

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New Here ,
Nov 15, 2023 Nov 15, 2023

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Hello. Just wondering if you ever found a resolution to this problem? I am currently trying to figure out how to get rid of that same white border on the pdf thumbnail. We made a jump from windows 7 to windows 11. Windows 7, our thumbnail pdf file previews didn't have the white border, but windows 11 thumbnails do. Thanks for your time! Adam

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