Skip to main content
R
robertc10398587
Participant
November 3, 2022
Answered

PDF to JPG does not work

  • November 3, 2022
  • 7 replies
  • 9899 views

I have Adobe Acrobat Pro 2022.003 and can't get the PDF to JPEG export to work...

Steps:

- 1 page PDF -> Export To -> Image -> JPEG ->  Enter in location and filename -> SAVE

 

and the save screen disappears, but there is no JPEG file generated.

 

This has worked fine in previous versions.

- Running Dell XPS laptop, 2021 model

- Running Windows 10, latest updates

- I uninstalled, rebooted, ran the Adobe Acrobat cleaner, rebooted, reinstalled the software, rebooted and it still doesn't work.

Like I said, it worked before...?

 

Suggestions?

Thanks

    Correct answer Abu Rahat Sabir

    It looks like it's a setting in the Security (Enhanced) tab. 
    Go to Edit > Preferences >  Security (Enhanced) and clear the check box Enable Protected Mode at startup. 

    7 replies

    M
    monir_6720
    Participant
    September 7, 2024

    Same here

    N
    nathann12941225
    Participant
    September 7, 2024

    I have a similar problem.  Just noticed it 9/4/2024.  No problems before this,  When I convert a single-page pdf  to jpg, I get the message "Adobe Acrobat can't open file "xxxxx.tmp" because the file type is not supported or the file has been corrupted."  The tmp file has a long, complex name and apparantly is created by the program.  (Best guess.)  Thing is, Acrobat actually does the conversion.  When I clear the error message and click on the "Action Completed" button, I can download the .zip file as though no error occurred.  Anybody have any idea what's going on?  I'm using a Window 11 laptop, using the desktop version of Acrobat.  I do not have this problem on our Windows 11 desktop computer using the web version.

    Abu Rahat Sabir
    Abu Rahat SabirCorrect answer
    Participant
    August 28, 2024

    It looks like it's a setting in the Security (Enhanced) tab. 
    Go to Edit > Preferences >  Security (Enhanced) and clear the check box Enable Protected Mode at startup. 

      N
      noé_manuel_2411
      Participant
      October 17, 2024

      This was it! Thanks Abu!

      S
      SUllrich
      Participant
      November 22, 2022

      I noticed that the JPG files appear in the folder for a second, but when the conversion process finishes after the last page, all generated files (1-n, but never complete) disappear immediately.

      JPG is not working, JPG2000, TIF and PNG are processed properly.

      My version 2022.003.20282 (64-bit) on Windows 11.

       

       

       

        grahamr7929961
        grahamr7929961
        Participant
        January 17, 2023

        I was helped in a separate support ticket regarding Egnyte, you might want to try this: https://community-adobe-com.translate.goog/t5/acrobat-discussions/adobe-acrobat-22-003-20263-export-to-jpeg-problem-auf-netzlaufwerken/m-p/13397816?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp

         

        Disabling Protected View allowed us to export a pdf into jpeg and have it save successfully in cloud storage. 

        F
        FFBC2323697728sc
        Participant
        November 22, 2022

        i have the same problem, it used to work perfectly before, i'm puzzled myself. i have latest version 2022.003.20282 on a 12th gen intel core i7 desktop w 32gb ram + dedicated grfx + win 11 pro. as i export to jpg, i see in the folder i'm saving to, that it would momentarily show up with a file, then disappears. now i just have to esport to png, at least that works.

        OFFICER#88
        OFFICER#88
        Inspiring
        December 25, 2024

        I do have the same problem and the same solution to export into png which works

        Ofcourse88
        I
        iand40730646
        Participant
        November 10, 2022

        I`m havign the same issue.

        It worked fine yesterday.

         

        I`ve tried updating, no change.

        Uninstall and re install does not work either 

        Dave__M
        Community Expert
        Dave__MCommunity Expert
        Community Expert
        November 4, 2022

        I just tried it on my installation (the most up-to-date release), and it functioned properly.  The very first thing I'd recommend is to check for an update and insure you have the latest and greatest.  I'm running 2022.003.20263.

        If yours is up to date, I'd then give a Repair Installation a try. I don't know if your re-installation was done by a local installation file, or by downloading from the cloud... but checking for an update might be worth it, even though you've gone through the mill with cleaner, reinstall, etc.

         

        My  best,

        Dave

        E
        Elpenoor
        Participating Frequently
        November 9, 2022

        I have the same problem on my desktop (version 2022.003.20263, Win11). I have the same version on my laptop (also Win 11) and there it works without any problem ... Repaired, reinstalled, ... but to no avail.

        Dave__M
        Community Expert
        Dave__MCommunity Expert
        Community Expert
        November 9, 2022

        Weird!  Hopefully, someone will jump in with some insight into the problem.

        Dave

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices