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laurie_sworld28
laurie_sworld28
Participant
June 15, 2017
Question

pdf won't stay open

  • June 15, 2017
  • 1 reply
  • 33163 views

I have an account with my company that installed Adobe Acrobat Pro DC on my computer. When I open the file, it stays open for about 30 seconds, then closes randomly. The program offers no explanation as to why this occurs, but I am starting this discussion to get feedback on what I might be able to do to resolve this. Can anyone provide a step-by-step plan on what to do?

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 19, 2017

Hi laurie'sworld28,

As per the issue description, Acrobat closes randomly when opening a pdf file, is that correct?

If you have Windows operating system installed on the machine, try following the steps mentioned in the link below:

pdf's won't stay open​

If that doesn't work, try repairing Acrobat by clicking "Repair Installation" (for Windows only) under Help menu and see if that helps.

Could you please check if Acrobat stays open without opening any pdf file in it?

Which operating system is installed on the machine-Windows/Mac?

What is the version of the application you have installed on the machine?

To check the version: click Start>Control Panel>Programs and Features, check the version field for Adobe Acrobat DC

Keep us posted with the results.

Shivam

C
CherylSo
Participant
February 26, 2020

I am having the same issue on my Macbook Air.  Adobe Acrobat Pro has worked perfectly through 3 computers until now. I'm working with OS Mojave, but I have no idea the version of Adobe that I have.

AkanchhaS8194121
AkanchhaS8194121
Legend
March 19, 2020

Hi CherylSo,

 

we apologize for not being able to get in touch with you on time. Are you still unable to view/open your pdf files on Mac?

You can check the Acrobat version following Acrobat DC>click on Acrobat DC at upper left corner>About Acrobat DC to find exact version.

WAcrobat and Reader official update (20.006.20042) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates>Reboot Acrobat

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Thanks,

Akanchha 

 

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