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laurie_sworld28
laurie_sworld28
Participant
June 15, 2017
Question

pdf won't stay open

  • June 15, 2017
  • 1 reply
  • 33172 views

I have an account with my company that installed Adobe Acrobat Pro DC on my computer. When I open the file, it stays open for about 30 seconds, then closes randomly. The program offers no explanation as to why this occurs, but I am starting this discussion to get feedback on what I might be able to do to resolve this. Can anyone provide a step-by-step plan on what to do?

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 19, 2017

Hi laurie'sworld28,

As per the issue description, Acrobat closes randomly when opening a pdf file, is that correct?

If you have Windows operating system installed on the machine, try following the steps mentioned in the link below:

pdf's won't stay open​

If that doesn't work, try repairing Acrobat by clicking "Repair Installation" (for Windows only) under Help menu and see if that helps.

Could you please check if Acrobat stays open without opening any pdf file in it?

Which operating system is installed on the machine-Windows/Mac?

What is the version of the application you have installed on the machine?

To check the version: click Start>Control Panel>Programs and Features, check the version field for Adobe Acrobat DC

Keep us posted with the results.

Shivam

N
NoraM
Participant
September 16, 2024

pdf's won't stay open is no longer a working link

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 31, 2025

Hi there

 

Hope you are doing well and sorry for the late reply.

 

Please update the app to the latest version 24.05.2039X from the help menu > check for updates and reboot the computer once and check if that works.

 

 

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