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laurie_sworld28
laurie_sworld28
Participant
June 15, 2017
Question

pdf won't stay open

  • June 15, 2017
  • 1 reply
  • 33158 views

I have an account with my company that installed Adobe Acrobat Pro DC on my computer. When I open the file, it stays open for about 30 seconds, then closes randomly. The program offers no explanation as to why this occurs, but I am starting this discussion to get feedback on what I might be able to do to resolve this. Can anyone provide a step-by-step plan on what to do?

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 19, 2017

Hi laurie'sworld28,

As per the issue description, Acrobat closes randomly when opening a pdf file, is that correct?

If you have Windows operating system installed on the machine, try following the steps mentioned in the link below:

pdf's won't stay open​

If that doesn't work, try repairing Acrobat by clicking "Repair Installation" (for Windows only) under Help menu and see if that helps.

Could you please check if Acrobat stays open without opening any pdf file in it?

Which operating system is installed on the machine-Windows/Mac?

What is the version of the application you have installed on the machine?

To check the version: click Start>Control Panel>Programs and Features, check the version field for Adobe Acrobat DC

Keep us posted with the results.

Shivam

N
NoraM
Participant
September 16, 2024

pdf's won't stay open is no longer a working link

 

 

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
March 5, 2025

Amal, there is obviously some problem with the software. I can verify this. This problem was occurring with my old PC and now with my new PC as well. Even after I sign in, Adobe stays open for a while then logs me out of everything. I need to log back in continuously. It's incredibly annoying. No other software does this but Adobe. Make this a priority and get it fixed once and for all!


Hi @D5EA4, 

 

Sorry for the troubled experience and for the delayed response. 

The machine you are using is it your personal or Office (IT managed machine)? Also, this issue requires troubleshooting and check logs I would recommend contacting assisted support: https://adobe.ly/4ircsoc;

 

 


~Tariq

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