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PDF-X launches with "Unlock Full Version" pop-up.

Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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PDF-X launches with "Unlock Full Version" pop-up. How do I remove the pop-up?

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correct answers 2 Correct answers

Community Expert , Mar 26, 2022 Mar 26, 2022

"PDF-X" is not an Adobe application.

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Community Expert , Mar 26, 2022 Mar 26, 2022

I suspect you are using Reader and it is asking about upgrading to the paid Pro version. Just click the "don't show again" option and click "no" or "cancel". 

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Community Expert ,
Mar 26, 2022 Mar 26, 2022

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"PDF-X" is not an Adobe application.

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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Thank you, Try67; you are correct PDF-X is a Microsoft product. 

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LEGEND ,
Apr 03, 2022 Apr 03, 2022

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David, no PDF-X is not a Microsoft product, no more than it is an Adobe product. It is sold in Microsoft's app store, but like nearly a million others, they sell them, they don't make them. If you did get PDF-X and want support it's important to know who made it. According to https://www.microsoft.com/en-us/p/pdf-x-free-pdf-editor-pdf-reader/9p3cp9g025rm?activetab=pivot:over... it is "Published by NG PDF Lab"

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Community Expert ,
Apr 03, 2022 Apr 03, 2022

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Just to add to @Test Screen Name 's usual excellent information:

PDF/X (note the slash) is a category of standards that a PDF must meet--not a product. 

PDF X (no slash or hyphen) is a product that Test Screen Name linked to. I suspect the name was selected to potentially confuse people. Read the reviews, especially the bad reviews, on the Microsoft Store--most features require payment. 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Beginner ,
Apr 03, 2022 Apr 03, 2022

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I appreciate all of the reponses; noted.  PDF-X is neither Adobe or Microsoft.  Thanks to this community for your help in resolving my question; I am most grateful.

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New Here ,
Jan 19, 2024 Jan 19, 2024

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Glad I saw your post David. I had recently downloaded PDF X, mistakenly believing it to be the genuine Adobe Reader, but after reading what you said about it I immediately uninstalled it and downloaded the genuine Reader direct from Acrobat. Thanks very much and have a nice day.

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Community Expert ,
Mar 26, 2022 Mar 26, 2022

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I suspect you are using Reader and it is asking about upgrading to the paid Pro version. Just click the "don't show again" option and click "no" or "cancel". 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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New Here ,
Jun 23, 2024 Jun 23, 2024

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AVOID THIS PRODUCT UNTIL ITS PROBLEMS ARE RECTIFIED.

This solution does not work if you have already paid for a licence (at least an lifetime licence).  I reinstalled a new version of W11 and then PDF X but it keeps showing me the payment screen if I try to use any features even though I have a genuine paid up lifetime licence for up to ten machines.  Moreover the purchase is not recorded in my Microsoft account. A third problem is that if you click on the payment screen it does not complete the purchase in any case.  I suggest avoiding buying this product for the time being at least until NG PDF resolve the issue and notify Microsoft.

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LEGEND ,
Mar 27, 2022 Mar 27, 2022

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I find this can be a problem because people search the Microsoft App Store for "Acrobat Reader". But it isn't there!

Instead they find something which describes itself as "An alternative to Acrobat Reader", don't read the description, and assume they have actually found it. 

 

Getting the real thing: http://get.adobe.com/reader

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Community Expert ,
Mar 27, 2022 Mar 27, 2022

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Reader shows up in the MS Store for me:

image.png

As a side note, Reader shows up as not installed in the MS Store even though I have it installed. This is because I installed it directly from Adobe's site and not through the store. 

 

I have Reader installed on one of my laptops (my "email" Surface laptop). My "training" laptop and tower have the full CC Suite. When I first installed Reader, I did not pay attention to the dialog boxes, so the software upgraded itself to the full Pro version, eating up one of my activations. I had to uninstall Pro and reinstall Reader. When I reinstalled Reader, I carefully read the dialog boxes not to convert Reader to the full Pro version.

 

Also, I was able to log into my CC account but not upgrade to Pro. That way, I can share documents with my other computers and use the Acrobat online services. 

 

The end result is that one must carefully read the dialog options and not update. Clicking "don't show again" has stopped any continual messages.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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New Here ,
Jul 10, 2024 Jul 10, 2024

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My version on reinstalling with a new OS keeps showing me the pop-up and when I press on the poorly labelled help screen it says my geo-location does not match that of  my OS and it will not reactivate my lifetime licence.  The same problem occurs with other laptops. The liftetime licence is supposed to apply to up to ten machines.  Godo luck with that.   PS.  Disconnect your VPN before trying to install and run this program.  I want my money back but I am convinced I will be out of pocket.  DO NOT BUY THIS PROGRAM.

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