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New Here ,
Aug 16, 2021 Aug 16, 2021

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Unable to process the page because the Paper Capture recognition service experienced an error. (10001)

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi Geurge

 

Hope you are doing well and sorry for the trouble. As described you are getting the paper capture recognition error.

 

Please try to copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat as described in the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

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