PDFMaker Office COM Addin will not stay enabled

Question

Windows 10 Ent 64-bit, Acrobat XI Pro (11.0.18), Office 2013. User reported loss of "Save to PDF" functionality in Word. Checked COM addins and the "Adobe PDFMaker Office COM Addin" was unchecked. Checked it, closed Word, re-opened Word, found it unchecked again. Ran Word as a local administrator and the box remained checked (or unchecked) across numerous changes in state & restarts. Per numerous pages I've tried the following:

Applied latest updates & ran repair installs on Office & Acrobat
Confirmed that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin Loadbehavior is set to 3
Checked file system permissions on PDFMaker directory. Found them lacking so added Domain Users with Read permission.
Run RegSvr32 to re-register the relevant DLL's
Removed & re-added the COM addin

As noted, this is not an issue if the user is local admin. Any thoughts on how to get the enabled addin to persist after closing Word?

Thanks

balam · Accepted Answer

Hi Sherpa,It seems the LoadBehaviour of the addin has been altered in the HKEY_CURRENT_USER hive and to enable the add-in you may have to rewrite the LoadBehavior of the add-in in the registry. Please find below the steps for the same.1. Launch regedit.exe.2. Go to [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin]3. Set the LoadBehavior to 3.Regards,Basma

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