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nikor67636214
Participant
May 30, 2018
Answered

PDFs created with AutoCAD crashes Acrobat Pro DC on OsX

  • May 30, 2018
  • 3 replies
  • 12011 views

Hi all,

has anyone encountered similar problem; When I create a PDF with Autocad, which has many lines (let's say, 1:100 scale plan of a hotel) it is super slow to open and usually I have to Force Quit Acrobat. I am running latest OsX on latest MacBook Pro so it should not be a hardware issue. I have had this problem for a while already. That's why I am using another PDF softwares with big PDFs with many lines.

Has anyone solution for this problem?

    This topic has been closed for replies.
    Correct answer travisb10426269

    I work at a tech company and our client has this issue and the funny thing is this only happens on 2 of their computers. All of the computers are W10 Pro,16GB Ram, I7 Cpu's, Adobe Acrobat Pro fully updated. I have tried almost everything possible. Updating graphics drivers, rolling back graphics driver. Updating BIOS, windows updates. Every other computer that opens large AutoCAD files works fine. When you try to open on 2 of the 10 computers after scrolling for a couple of minutes the whole window freezes up and you have to force quit. When I contact adobe through chat they are absolutely useless and tell me to "repair" the file and try simple troubleshooting steps that we have obviously tried already.

    They are getting super frustrated because from a buisness standpoint it is absolutely unacceptable for the program you are paying for cause this much grief.

    Adobe if you are reading this. DO SOMETHING.


    I'm not sure if this works for Windows, but on Mac I'm having success by unchecking Preferences / Accessibility / Enable assistive technology support.

    3 replies

    D
    David Messruther
    Participant
    September 19, 2022

    I ahve struggled with this issue also - it seems to be because of the comments which are embedded within the PDF - particularly if created from AutoCAD as every single text is classed as a 'comment' meaning there can be 1000's of comments in the PDF which your computer is trying to process / display when you open the file.

     

    SOLUTION: Open Adobe (without any document open) - Edit --> Preferences --> Commenting --> Uncheck all options for 'Viewing Comments' and 'Pop-Up Open Behaviour' (note: 'Making Comments' options can be left as they are).

     

    Now Adobe shouldn't freeze for just viewing a simple PDF.

     

    Very annoying though. 

    N
    nikor67636214Author
    Participant
    October 28, 2023

    Yes that is annoying problem. In AutoCAD system variable PDFSHX is default 1, which makes all texts as comments. When you turn that variable 0, there would be no comments in PDF and it is much smoother. However, I am still encountering problems with many PDFs with performance and freezing issues, even with PDFs created by Adobe's own programs (InDesign, Illustrator, etc). It amazing how they can do good programs to create PDFs but none to read them. I have switched to PDF xChange on Windows and PDF Expert on mac. 

    T
    Test Screen Name
    Legend
    June 1, 2018

    You say it crashes. Does it also crash, or do you just mean it's slow? You say you "have to" force quit? Have you left it overnight etc. or do you just mean it's longer than a few minutes?

    M
    mg1234567890
    Participant
    October 24, 2019

    Hello Test_Screen_Name

    I have the same issue with adobe acrobat 2017 (32 bit) on win 10 (64 bit). All PDFs files that only have to contain a page converted from Autocad stalls the system with message "....(not responding)". It is render "practically" unusable it stalls you allow to settle down usually around 1-2 minute then try to scroll past the page and it stalls again (whether in the page thumbnail window or the slider on the right  or the mouse scroll button).

    Also the program doesnt recognise word, excel, and all office software (2016 version) when selected to combine files, i must pdf each file individually first and then combine into binder. I have an old program of visio and it recongises this program when selected for combine files

    M
    mg1234567890
    Participant
    October 24, 2019

    accidently pushed this out before completion.... There is more if I attempt to change the window size or move the window it freezes, if I open a second file that hapens to have an autocad generated PDF forget it I essentially have to force quit the program.

    The only solution i have is to print the page with "print to PDF" function on my printer. Even the "microsoft print to PDF " function doesn't produce a useable file?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 31, 2018

    Hello Nikor,

    We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC is crashing when opening PDF files created from AutoCAD, Is that correct?

    What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

    Also, refer to the following Adobe discussions which discuss a similar issue PDF from Autodesk Revit

    Autocad PDF creation problem

    Also, help us with few pieces of information so that we can assist you in a better manner:

    • What is the dot version of the MAC operating system installed?
    • Is it specific to one PDF file or with all the PDF files?
    • If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    [edited response]

    N
    nikor67636214Author
    Participant
    June 1, 2018

    Hi Anand Sri,

    My Acrobat is 2018.011.20040 and OS X 10.13.4. So both should be up to date. There are no updates available.

    The problem happens on many files, usually the ones created with AutoCAD or similar program. When there are many lines, seems it causes troubles.

    Best regards, Niko

    Niko Räsänen

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