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morgan_9768
Participant
November 29, 2024
Question

PDFs displaying wrong font (OpenSans being replaced with OpenSansRoman)

  • November 29, 2024
  • 1 reply
  • 348 views

Hello,

 

Having an issue with PDFs displaying a different font than what I saved them as.

 

I save documents created in MS Word as a PDF with the Open Sans font, but when opening the PDF it's been replaced with something called OpenSansRoman font which is quite different.

 

I don't actually have the OpenSansRoman font installed on my PC so I'm not sure where it's coming from. Is there anyway to remove it?

 

Many thanks for any help.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 25, 2025

    Hi @morgan_9768,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    In case you still experience the issue, you might want to try the below steps:

    Open a file in Word-> go to the Acrobat ribbon-> click on Preferences-> Advanced-> uncheck the option "Rely on system fonts only, use Document Fonts"-> create the PDF again.

     

    Hope this helps.


    -Souvik

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