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Participant
December 11, 2019
Question

PDFs Will Not Open...

  • December 11, 2019
  • 1 reply
  • 374 views

Beginning today, pdf's will not open on my Windows 10 PC. I try to open one, both attachments in emails and pdfs on my computer, but it just prompts me to login. I click ok and it just loops...nothing for a few seconds then the sign in page appears again. I've logged in to Creative Cloud, uninstalled and re-installed the program, restarted my computer a few times but nothing seems to work.

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1 reply

Nancy OShea
Community Expert
Community Expert
December 12, 2019

Do you have Acrobat Pro or Acrobat Reader installed on your computer?

Can you right-click and select open email attachment in Acrobat?

 

 

 

Nancy O'Shea— Product User & Community Expert