Phishing inside the Adobe Community - Adobe.Tech@outlook.com

[Ronald35852278tlge]

@outlook.com doesn't seem legit to me

[try67 · Accepted solution]

It's not. We can ban this user, but a new one will just pop up instead... It's a continuous Mouse-and-Cat game with these scammers.

[Abambo]

No, any mail address not ending with adobe.com is not legit. As a side note: on these fora, Adobe employees are tagged as Adobe employees. So you can securely assume: no tag, no employee.

[rjasso421]

I also received this email from a user to contact support via Adobe.Tech@outlook.com. They immediately asked for my PSE2024 serial code. Red flags immediately went up. The username is @Susan Martin.. 

[Antti_R]

I also got this kind of private message:

Re: Product failing to launch

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email A

Adobe.Tech@outlook.com and they will help you via Email.

Team Adobe

Alexander Booth

Alexander Booth wanted PSE2024 serial code...

[ondrejslama]

Same here. The sad truth is, that scammers are actually much more responsive, than the company you pay money to 😄

[Abambo]

Same here. The sad truth is, that scammers are actually much more responsive, than the company you pay money to 😄

By @ondrejslama

No, they are not more responsive. They have only to get private information from you. They don't need to solve issues. As @try67 says, we can get users banned, but they will create a new Adobe ID and continue to scam. You should, however, report the user either publicly here or privatly via a direct message. We can't, however, ban the e-mail address. That needs to be done by the e-mail provider, wich is with outlook.com Microsoft.

[ondrejslama]

OK, so why doesn't Adobe help me solve my issue in any way? You guys are the only ones, who respond (and I am grateful for that)