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Plan cancellation

New Here ,
Apr 30, 2024 Apr 30, 2024

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I just realised that cancelling my anual plan will end up with an absolutely ridiculous fee about £100. Even though this was mentioned at subscripting but the exact fee was not included, making me feel like this is an deliberate trap. My original plan was to use this for my thesis for several month and there were not monthly plan available which is why I subscripted this plan thinking Ill just pay a little extra for cancellation......

 

At this point I just wonder if the plan will be automatically renewed after a year? Or do I need to cancel it myself? 

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Cancel subscription

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Community Expert ,
Apr 30, 2024 Apr 30, 2024

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The fee depends on when you cancel, since the monthly payments of an annual plan are lower than those of a month-by-month subscription, so it's only fair to ask you to pay for the difference in price when you break your contract, no?

 

I believe the subscription does auto-renew. You need to disable that in your profile's settings if you don't want it to happen.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Thank you! Do you know where I can disable that? I had a look in the manage plan and manage account pages I cannot find anything allows me to do that?

 

Many thanks!

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Community Expert ,
Apr 30, 2024 Apr 30, 2024

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Go here: https://account.adobe.com/?lang=en&mv=other&promoid=VTC5JZ8L

Click on "Manage Plan" and you should see it.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Yeah I tried that, if I click cancel my plan thats where I pay the £100 penalty 

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Also I think there is only one plan, theres no monthly option. the one I subscribe to is monthly payment for one year... which is bizzard

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Community Expert ,
Apr 30, 2024 Apr 30, 2024

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As you can see there are three options when you subscribe. The first one is a monthly payment without a yearly commitment:

 

try67_0-1714489098085.png

 

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