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craigt25746955
craigt25746955
Participant
August 16, 2021
Answered

Please explain the following error that a user sent in.

  • August 16, 2021
  • 3 replies
  • 1992 views

Can someone please explain the following error message that a user sent to me and also a solution on how to resolve this. Thanks.

This topic has been closed for replies.
Correct answer ls_rbls

DengXian font is a Chinese (Simplified) supplemental font that is shipped with Ms Windows and other MS Office programs.

 

The error you're getting (in my opinion) seems to be related to a licensing restriction.

 

Either the user will have to manually download and install this font type for the intended Windows version from here:

 

https://www.microsoft.com/en-us/download/details.aspx?id=49113

 

More additional info here:  https://docs.microsoft.com/en-us/typography/fonts/windows_10_font_list

 

Or have him/her go visit  this link: https://docs.microsoft.com/en-us/typography/font-list/dengxian

 

and scroll down to the section "Licensing and Distribution" to see if postscripting or distilling is something that is simply not allowed:

 

 

3 replies

ls_rbls
Community Expert
ls_rblsCommunity ExpertCorrect answer
Community Expert
August 17, 2021

DengXian font is a Chinese (Simplified) supplemental font that is shipped with Ms Windows and other MS Office programs.

 

The error you're getting (in my opinion) seems to be related to a licensing restriction.

 

Either the user will have to manually download and install this font type for the intended Windows version from here:

 

https://www.microsoft.com/en-us/download/details.aspx?id=49113

 

More additional info here:  https://docs.microsoft.com/en-us/typography/fonts/windows_10_font_list

 

Or have him/her go visit  this link: https://docs.microsoft.com/en-us/typography/font-list/dengxian

 

and scroll down to the section "Licensing and Distribution" to see if postscripting or distilling is something that is simply not allowed:

 

 

Luke Jennings3
Community Expert
Luke Jennings3Community Expert
Community Expert
August 16, 2021

I'm guessing your user is using the Notepad app on an Android phone to take notes, and is trying to make a PDF of their notes by printing postscript (.ps) and trying to open it in Acrobat (which is using distiller to try to convert it to PDF).

I assume Notepad can't save-as or export to a PDF. If it can save a text file, Acrobat may be able to open and save it as a PDF. They can also try placing the Notepad file, or text file into InDesign and exporting to a PDF. If they can create a PDF, they should confirm the fonts are embedded, and if they aren't, they should run an Acrobat preflight profile to try to embed the fonts.

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    August 16, 2021

    Firstly, it's no longer a proper workflow to Print to Postscript and then to Distill.

    What program are you working with?

     

    That aside, the error is related to a missing font: It's saying that the font DengXian was not provided in the Postscript file, so it attempted to substitute Courier but could not, likely because your missing font is a Chinese font with a very different encoding.

    The processing stopped there because your current Distiller Job Setting is probably set to "Cancel job" on a font embedding error.

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