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Please wait while document is prepared for reading

Forum|Forum|10 years ago
April 24, 2015
7 replies
205586 views

I was just upgraded to Acrobat Pro DC. I now get the following error message on some of my documents: "Please wait while document is prepared for reading." For a large document it takes an agonizingly long time to read all the pages. And the message comes back every time I open it.

I tried to get help from chat tech support last night. They told me I could go back to the last version of Acrobat Pro. That is a sad reflection on the company.

I really don't like anything about DC but I know that most problems will be fixed in due time with updates.

Thanks for any help,

Todd Daniel

Install update and subscribe to Acrobat

Correct answer Rave

Hi Todd,

Please try the step mentioned in the KB: https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html

Regards,

Rave

ateague70

Known Participant

I just encountered thi screen today, making an interactive pdf. Never before. I already have reading on current page only and enable assistave technology UN-CHECKED. It stil pops up. and i cannot paste into my interactive pdf, where i could previously.

M

Mimx

New Participant

Encountered this problem for the first time today. Thank you for the solution. Unchecking Enable Assistive Technology Support worked perfectly.

C

cjjatlanta1

Inspiring

FOR MAC > Click Adobe Pro DC > Preferences > On the left panel, click Accessibilty > Toward the bottom right, uncheck Enable assistive technology support.

oracledba01

Participating Frequently

Ok, yes that seemed to help me also. But, I'd like to know what the purpose of the option is and what am I dismissing...besides a headache that is.

P

Prof Henry

New Participant

Why, oh why, did it take so long to get the answer to these questions.

And what is the answer to the question asked by cjjatlanta1?

Is this a feature? Or a bug??

S

sionainn58147737

New Participant

Same problem on Mac and none of the options above are working. As MikeGondek noted, the option recommended by Adobe does not appear on the Mac version.

S

Scott.Taylor.MCPD

New Participant

What worked for me was unchecking "Enable assistive technology support" under the "Accessibility" option in "Preferences".

Pixel Relish

Participating Frequently

The above—uncheck "Enable assistive technology support" within Accessibility—was the answer for me (another decades-old Acrobat/Mac/Adobe Creative Suite (now CC) user who'd never had this error before this week.

J

JC Safety

New Participant

Thank you! That's removed a huge headache. Unticking the "Enable assistive technology support" definitely worked for me. Thanks again.

C

cjwisniewski

New Participant

I concur wholeheartedly with kcrossly -- Acrobat DC offers a new and unfamiliar interface which has proven difficult to get used to. Moreover, concerning the problem of the the "Please wait while the document for reading" message appearing (which I have never seen in ten years of using many different version of the product on both the Mac and Windows), I cannot find any "Edit" or "Preferences" menu in the interface, so the suggested workaround commonly published for this problem (enabling "Only read the currently visible pages") is impossible for me to implement.

No matter whether I open small, medium or large docs, I get the message. If I let the process complete and then close the doc, when I re-open it, I am forced to wait all over again. It's taking about 1-2 seconds a page on average to process the file, which is incredibly infuriating because most of the documents I open are 15-50 pages in length, so each and every time I want to view a file, I loose somewhere between 15 seconds and 2 minutes of productivity during which I can do little else but stare at the screen.

brettafreeman

New Participant

The instructions referenced in this thread are for Windows. In the Mac, the preferences are visible under the Acrobat menu, not File... or Edit...

That said, I'm editing a one-page form. Every time I move a field with so much as a left arrow click, the "Please wait while..." message pops up and never goes away - I've waited a couple of minutes to see. I have to just cancel it if I want to get anything done.

scubaraven

Participating Frequently

Turn off your system OS dictation. I believe it has nothing at all to do with Acrobat.

A

Anonymous

Hi Todd ,

I am extremely sorry that you experiencing such an issue .Technically it should not happen .

However it could be possible because of the the document you are trying to open is quite large .

The other possible reason could be your slow machine ,may be it is loaded with too many files ,applications etc .

I would recommend you to refer the following link once and see if that fixes the issue.

How to Load Adobe PDF Files Faster: 9 Steps (with Pictures)

Regards

Sukrit Dhingra

J

j toddd46945843Author

New Participant

Thank you for your quick response. I have been an Adobe Acrobat user for many years and have never seen this error message before. It did not start until I upgraded to DC. It seems to mainly affect PDF documents with text, not graphics.