Skip to main content
J
j toddd46945843
Participant
April 24, 2015
Answered

Please wait while document is prepared for reading

  • April 24, 2015
  • 7 replies
  • 205853 views

I was just upgraded to Acrobat Pro DC. I now get the following error message on some of my documents: "Please wait while document is prepared for reading." For a large document it takes an agonizingly long time to read all the pages. And the message comes back every time I open it.

I tried to get help from chat tech support last night. They told me I could go back to the last version of Acrobat Pro. That is a sad reflection on the company.

I really don't like anything about DC but I know that most problems will be fixed in due time with updates.

Thanks for any help,

Todd Daniel

    Correct answer Rave

    Hi Todd,

    Please try the step mentioned in the KB: https://helpx.adobe.com/acrobat/kb/message-content-preparation-progress-opening.html

    Regards,

    Rave

    7 replies

    ateague70
    ateague70
    Known Participant
    September 2, 2020

    I just encountered thi screen today, making an interactive pdf. Never before. I already have reading on current page only and enable assistave technology UN-CHECKED. It stil pops up. and i cannot paste into my interactive pdf, where i could previously.

    M
    Mimx
    Participant
    April 15, 2020

    Encountered this problem for the first time today.  Thank you for the solution. Unchecking Enable Assistive Technology Support worked perfectly.

    C
    cjjatlanta1
    Inspiring
    September 30, 2019

    FOR MAC > Click Adobe Pro DC > Preferences > On the left panel, click Accessibilty > Toward the bottom right, uncheck Enable assistive technology support.

    oracledba01
    oracledba01
    Participating Frequently
    November 8, 2019

    Ok, yes that seemed to help me also. But, I'd like to know what the purpose of the option is and what am I dismissing...besides a headache that is.

      P
      Prof Henry
      Participant
      November 13, 2019

      Why, oh why, did it take so long to get the answer to these questions. 

      And what is the answer to the question asked by cjjatlanta1?

      Is this a feature? Or a bug??

      S
      sionainn58147737
      Participant
      December 22, 2018

      Same problem on Mac and none of the options above are working.  As MikeGondek noted, the option recommended by Adobe does not appear on the Mac version.

      S
      Scott.Taylor.MCPD
      Participant
      May 2, 2018

      What worked for me was unchecking "Enable assistive technology support" under the "Accessibility" option in "Preferences".

        Pixel Relish
        Pixel Relish
        Participating Frequently
        May 22, 2018

        The above—uncheck "Enable assistive technology support" within Accessibility—was the answer for me (another decades-old Acrobat/Mac/Adobe Creative Suite (now CC) user who'd never had this error before this week.

          J
          JC Safety
          Participant
          September 13, 2019
          Thank you! That's removed a huge headache. Unticking the "Enable assistive technology support" definitely worked for me. Thanks again.
            C
            cjwisniewski
            Participant
            July 7, 2015

            I concur wholeheartedly with kcrossly -- Acrobat DC offers a new and unfamiliar interface which has proven difficult to get used to. Moreover, concerning the problem of the the "Please wait while the document for reading" message appearing (which I have never seen in ten years of using many different version of the product on both the Mac and Windows), I cannot find any "Edit" or "Preferences" menu in the interface, so the suggested workaround commonly published for this problem (enabling "Only read the currently visible pages") is impossible for me to implement.

            No matter whether I open small, medium or large docs, I get the message. If I let the process complete and then close the doc, when I re-open it, I am forced to wait all over again. It's taking about 1-2 seconds a page on average to process the file, which is incredibly infuriating because most of the documents I open are 15-50 pages in length, so each and every time I want to view a file, I loose somewhere between 15 seconds and 2 minutes of productivity during which I can do little else but stare at the screen.

              brettafreeman
              brettafreeman
              Participant
              August 3, 2016

              The instructions referenced in this thread are for Windows. In the Mac, the preferences are visible under the Acrobat menu, not File... or Edit...

              That said, I'm editing a one-page form. Every time I move a field with so much as a left arrow click, the "Please wait while..." message pops up and never goes away - I've waited a couple of minutes to see. I have to just cancel it if I want to get anything done.

                scubaraven
                scubaraven
                Participating Frequently
                January 13, 2017

                Turn off your system OS dictation. I believe it has nothing at all to do with Acrobat.

                A
                Anonymous
                April 24, 2015

                Hi Todd ,

                I am extremely sorry that you experiencing such an issue .Technically it should not happen .

                However it could be possible because of the the document you are trying to open is quite large .

                The other possible reason could be your slow machine ,may be it is loaded with too many files ,applications etc  .

                I would recommend you to refer the following link once and see if that fixes the issue.

                How to Load Adobe PDF Files Faster: 9 Steps (with Pictures)

                Regards

                Sukrit Dhingra

                K
                kcrossley
                Inspiring
                June 11, 2015

                I'm using Adobe Acrobat DC v2015.007.20033 on the Mac.

                Until I discovered this solution, I have never been more frustrated with Adobe Acrobat in my life. I was receiving the message Todd indicated above in just about every PDF that I opened prior to this fix, and that's on a MacBook Pro with an i7 processor and 16GB of RAM. I also don't like the new interface. Before the DC update Acrobat Pro worked–and worked well. With this new update my productivity with Acrobat has gone down significantly. It's like I'm learning a whole new application.

                I understand the need to move forward, and it's okay to make changes and add features, but please keep in mind that too many changes can create issues for your professional users. Also, please allow us to change the background from the new light gray to a darker gray or black. The light gray makes for a poor presentation when previewing work to clients. I really don't understand why all the other Adobe apps have gone to a darker background, yet this one is light. One of the reasons I'm sold on Adobe apps is that they all look and perform similarly. This one does not.

                  B
                  BazGolin
                  Participant
                  January 30, 2020

                  I was about to write - word-for-word - what you so succinctly put. I was an Acrobat beta tester before 1.0 was released and I have used it ever since. I have been an Acrobat Pro Power User until The AppleMac Catalina upgrade forced me to upgrade my Adobe apps. Adobe's upgrades always seemed to offer 'more' than the previous version whilst staying true to the Adobe interface. This new version of Acrobat is shockingly inept. I know I'll have to get used to it, but simply replacing a page in a multipage PDF is no longer easy. I have this same 'reading' message for every multipage PDF (10-20pgs) even when the App has been open and doing other tasks. And I agree with the other comments about the background, too. I hope Adobe takes positive steps to rectify this. It's depressing...

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices