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Participant
April 10, 2024
Question

Potential Issue Opening PDFs In Chrome w/ Adobe Acrobat Extenstion

  • April 10, 2024
  • 3 replies
  • 1322 views

We are having multiple users in my firm running into issues when trying to open PDFs from various sites in chrome via the AA extension. It appears that the document tries to open then gets stuck at 100% but it never opens. Even when the setting is changed for the documents to download instead of trying open in chrome it still does not work. The version of the plug-in that is currently in production with my firm is 24.2.1.1. I know it is not the latest version. I am working with our internal team on that...

 

Is this something that has been fixed with a newer version of the extension?

 

Is there a location where I can find the release notes and changes for the chrome extension?

 

Final question, is the extension connect to the desktop application? Meaning, when the desktop application is updated the extension gets updated as well?

 

(I will try to add screenshots, currently having issues uploading...)

3 replies

Participant
April 28, 2025

Same. With all latest installed and it's not just been these versions, but sporadically happens. Opens instantly in Safari.

Meenakshi Negi
Legend
April 28, 2025

Hi delible,

 

Thank you for reaching out.

 

Please let us know if you experience this behavior when opening PDFs from a particular site. Could you please share a screen recording of what happens so we can check this? Also, share the current extension and OS version you are using. 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

 

AlexCarrausseIFS
Inspiring
July 19, 2024

+1 We have the same problem

Version 24.6.1.2

garrison5Author
Participant
April 10, 2024
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