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Pre-Flight Profiles Missing after New Install

New Here ,
May 11, 2023 May 11, 2023

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I bought Adobe Pro specifically to use Pre-Flight.

I did a fresh install of Adobe Pro on a brand new Windows 11 laptop.

And now, there are no listed Profiles in Pre-Flight.

MarkV2956975591ad_0-1683827989997.png

I need a fix for this now or a refund for my purchase.

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Adobe Employee ,
May 11, 2023 May 11, 2023

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Hi @Mark V.2956975591ad 

 

This issue was addressed with version 23.01.20143. What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and ensure you have the recent version 23.01.2017x installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

 

Let us know if you still get the same issue

 

Regards

Amal

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New Here ,
May 11, 2023 May 11, 2023

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I have the following version.

I will try a reboot. I already tried to look for updates and repair.

MarkV2956975591ad_0-1683835309675.png

 

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New Here ,
May 11, 2023 May 11, 2023

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I tried a reboot, but I still have the same issue.

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi @Mark V.2956975591ad ,

 

Thanks for reporting the issue and apologies for the inconvenience caused. The issue is not reproducible on our side. Hence for further investigation of the issue , I would need following information :

System OS and its version

 

Regards,

Divya Kumar Singh

Acrobat Engineering Team

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New Here ,
May 12, 2023 May 12, 2023

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Thanks for looking into this.

My OS information is:

Edition Windows 11 Enterprise
Version 21H2
Installed on ‎3/‎30/‎2023
OS build 22000.1817
Experience Windows Feature Experience Pack 1000.22000.1817.0

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi @Mark V.2956975591ad ,
Also, can you please let us know if t
he issue gets resolved by switching off PM mode. To switch off PM Mode:

  1. Click "Edit" in the menu bar.
  2. Click "Preferences."
  3. Click "Security (Enhanced)" of Categories.
  4. Uncheck "Enable Protected Mode At Startup."

 

Regards,

Nishu Gupta

Acrobat Engineering Team

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New Here ,
May 12, 2023 May 12, 2023

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I turned off Protected Mode and Restarted Adobe Acrobat and got the same empty list of Profiles in Pre-Flight.

MarkV2956975591ad_0-1683901416542.png

 

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi @Mark V.2956975591ad , Thank you so much for the quick response.
Please try one more step with the Protected Mode OFF configuration itself.  
1. Quit Acrobat
2. Delete the folder Preflight Acrobat Continuous (Path : %APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous)
and then try the workflow.

 

Regards,

Nishu Gupta

Acrobat Engineering Team

 

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New Here ,
May 12, 2023 May 12, 2023

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The Preflight Continuous folder was not exactly where you indicated, but I found it and deleted it.

I restarted Adobe, opened a PDF, and went into Preflight and it worked.

Thanks for working through this with me.

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi @Mark V.2956975591ad , Thank you for the response.
Can you please help me with the following steps which will help me understand the issue better as it is not reproducible in-house?
1.  Where was the "Preflight Acrobat Continuous" folder present in your system?  
2.  Can you please switch ON PM -> quit app -> delete "Preflight Acrobat Continuous" folder -> then try the workflow? 
3. Does the issue in PM On mode occur when a specific file is opened or for all files.

Regards,

Nishu Gupta

Acrobat Engineering Team

 

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New Here ,
Dec 07, 2023 Dec 07, 2023

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LATEST

Where is the folder? 

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New Here ,
Sep 02, 2023 Sep 02, 2023

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Worked, Thanks for helping out! 

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