Pre-Flight Profiles Missing after New Install

[Mark V.2956975591ad]

I bought Adobe Pro specifically to use Pre-Flight.

I did a fresh install of Adobe Pro on a brand new Windows 11 laptop.

And now, there are no listed Profiles in Pre-Flight.

I need a fix for this now or a refund for my purchase.

[Amal.]

Hi @Mark V.2956975591ad 

This issue was addressed with version 23.01.20143. What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and ensure you have the recent version 23.01.2017x installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Let us know if you still get the same issue

Regards

Amal

[Mark V.2956975591ad]

I have the following version.

I will try a reboot. I already tried to look for updates and repair.

[Mark V.2956975591ad]

I tried a reboot, but I still have the same issue.

[divyasin]

Hi @Mark V.2956975591ad ,

Thanks for reporting the issue and apologies for the inconvenience caused. The issue is not reproducible on our side. Hence for further investigation of the issue , I would need following information :

System OS and its version

Regards,

Divya Kumar Singh

Acrobat Engineering Team

[Mark V.2956975591ad]

Thanks for looking into this.

My OS information is:

Edition Windows 11 Enterprise
Version 21H2
Installed on ‎3/‎30/‎2023
OS build 22000.1817
Experience Windows Feature Experience Pack 1000.22000.1817.0

[Nishu254088549w1n]

Hi @Mark V.2956975591ad ,
Also, can you please let us know if the issue gets resolved by switching off PM mode. To switch off PM Mode:

1. Click "Edit" in the menu bar.
2. Click "Preferences."
3. Click "Security (Enhanced)" of Categories.
4. Uncheck "Enable Protected Mode At Startup."

Regards,

Nishu Gupta

Acrobat Engineering Team

[Mark V.2956975591ad]

I turned off Protected Mode and Restarted Adobe Acrobat and got the same empty list of Profiles in Pre-Flight.

[Nishu254088549w1n]

Hi @Mark V.2956975591ad , Thank you so much for the quick response.
Please try one more step with the Protected Mode OFF configuration itself.  
1. Quit Acrobat
2. Delete the folder Preflight Acrobat Continuous (Path : %APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous)
and then try the workflow.

Regards,

Nishu Gupta

Acrobat Engineering Team

[Mark V.2956975591ad]

The Preflight Continuous folder was not exactly where you indicated, but I found it and deleted it.

I restarted Adobe, opened a PDF, and went into Preflight and it worked.

Thanks for working through this with me.

[Nishu254088549w1n]

Hi @Mark V.2956975591ad , Thank you for the response.
Can you please help me with the following steps which will help me understand the issue better as it is not reproducible in-house?
1.  Where was the "Preflight Acrobat Continuous" folder present in your system?  
2.  Can you please switch ON PM -> quit app -> delete "Preflight Acrobat Continuous" folder -> then try the workflow? 
3. Does the issue in PM On mode occur when a specific file is opened or for all files.

Regards,

Nishu Gupta

Acrobat Engineering Team

[Karsten27392569uqoh]

The path is on WIN 11: C:\Users\(User name)\AppData\Roaming\Adobe\Acrobat

[Breanna34127423uhkx]

Where is the folder? 

[moro9495]

If anyone's still wondering, I found it in "\AppData\Roaming\Adobe\Acrobat\"

[Siar]

Worked, Thanks for helping out!