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panchoe65164153
Participant
December 28, 2016
Question

Preferences are not saving in Adobe Acrobat DC

  • December 28, 2016
  • 3 replies
  • 12076 views

When I add to the frequent search area on the right of the screen and then close the program, the things that I added disappear when I open the next Adobe file.  I am logged in when I perform this task.  I should be able to go to another computer and open adobe, log in and see the same frequent search items in the viewing window and it is blank.  This will not even save on the computer I use all the time.  It stays blank no matter how I save it.

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    3 replies

    J
    Joshua370482534wh2
    Participant
    April 29, 2024

    Unfortunately Adobe has declined in quality. I've been using it for 17 years and as soon as my subscription is up I'll be shoping other PDF software that seems to have passed adobe up. On of the primary reasons is it won't save my preferences to stop showing messages every time I open a PDF. And yes, I did make sure restore last view settings is turned on. Also, they keep overcomplicating their processes by adding more steps, and the new version of adobe is totally a PITA when trying to digitally sign a new document. They for got the rule, if it's not broke, don't fix it...and in the case of saving preferences, fix the dang thing!

      Adorobat
      Adorobat
      Participating Frequently
      January 26, 2017

      Hi all,

      Could you please try recreating preferences as described at post# 9 in the following link and see if that resolves the issue:

      Acrobat Pro 7.1.0: Why don't my preferences save?

      C
      cm57013015
      Participating Frequently
      January 31, 2017

      Tried this, with "view hidden folders" on, but no "preferences" folder exists in any of the Adobe Acrobat folders/subfolders.

      Adorobat
      Adorobat
      Participating Frequently
      January 31, 2017

      Hi cm57013015,

      Sorry for not mentioning this before, try moving entire "2015" folder to temp folder.

      Adorobat
      Adorobat
      Participating Frequently
      December 29, 2016

      Hi panchoe65164153,

      Could you please check if box next to Restore last view settings when reopening documents is checked under Edit>Preferences>Documents.

      C
      cm57013015
      Participating Frequently
      January 26, 2017

      I'm also experiencing Acrobat failures to save preferences.

      -Running version 2015.023.20056

      -Windows 10

      -Dell XPS 13

      Have tried saving general preferences (initial page view options, such as enabling scrolling and default view) as well as properties of a single document. Neither are successful.

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