Skip to main content
janej15867342
janej15867342
Participant
November 29, 2022
Answered

Prefilght window will not open

  • November 29, 2022
  • 3 replies
  • 3509 views

Just installed Adobe CC on a new windows 11 PC.   When I try to open the preflight panel from Acrobat DC the preflight window is greyed out with the message "Please wait while Preflight is loading profiles",  then a dialog box appears saying: "Unable to copy the user specific preferences" (See attached screen shot)  After that acrobat is unresponsive and I must kill it through the task manager.

 

I have tried removing the preference folder under appdata/roaming that I have seen in some other postings.  I have also tried reinstalling Acrobat.   Neither resolved the problem.   Does anyone have a recommendation?

 

 

 

    Correct answer janej15867342

    With the help of an Adobe technical support agent we have fixed the problem.   Under Preferences-> Security(Enhanced)  he unchecked "Enable Protected Mode at startup" and he unchecked "Enable Enhanced Security".   These two changes seemed to be the key.    At this point the preflight panel quit locking up and he then used the "Options" menu under preflight to import the default preflight profiles from the adobe directories under program files.   

     

    It has resolved my problem and thankyou to the Adobe support folks!

    3 replies

    janej15867342
    janej15867342AuthorCorrect answer
    Participant
    December 20, 2022

    With the help of an Adobe technical support agent we have fixed the problem.   Under Preferences-> Security(Enhanced)  he unchecked "Enable Protected Mode at startup" and he unchecked "Enable Enhanced Security".   These two changes seemed to be the key.    At this point the preflight panel quit locking up and he then used the "Options" menu under preflight to import the default preflight profiles from the adobe directories under program files.   

     

    It has resolved my problem and thankyou to the Adobe support folks!

      nicohirsch
      Community Expert
      nicohirschCommunity Expert
      Community Expert
      December 22, 2022

      Thank you so much for sharing this solution here! It has fixed the problem on my PCs, too.

        300nm
        300nm
        Participant
        December 16, 2022

        Same issues past few weeks, really frustrating and hindering my workflow. At least it works on Mac for me so i check my files there.

         

        Please fix it.

        nicohirsch
        Community Expert
        nicohirschCommunity Expert
        Community Expert
        December 1, 2022

        Sorry, I don't have a recommendation as I have the exact same problem on both of my PCs and none of the suggested solutions has worked for me either. I also run Adobe Acrobat Pro on windows 11.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices