Preflight not working

Forum|Forum|11 months ago
May 19, 2025
1 reply
523 views

Preflight panel is opening, but not showing anything. I've already tried to reinstall Acrobat and the security checkboxes. Please help. Thanks!

creative explorer

Community Expert

@marisela_mtbit by any chance did you a different 'profile' — I am using the 'Essentials,' and you are using 'Standard'

A part of me thinks it may be a corrupted preferences file can cause all sorts of strange behavior. Resetting them could often resolve these issues.

m

M

marisela_mtbitAuthor

Participant

Thanks for your reply! I need to use PDF Standards as I am checking the document for accessibility. But I believe I was able to resolve the issue, or at least make it work for now. I tried creating a new library with the Initial set of Profiles set to "Empty Library with Resources", then I chose PDF Standards and somehow it worked and populated what I needed. But I still have the doubt if it should be done that way.

T

Tariq Dar

Legend

Thank you for reaching out and sharing your findings, @marisela_mtbit.
I have seen a couple of reports of this issue, and I have already reported it to product engineering. While the engineering team is triaging this issue, please let us know if it is possible to have a meeting in case we need some help with logging or triaging.

Thank you for your patience and continued support.

~Tariq

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